Classification: Senior Officer Grade C
Salary: $127,597 - $136,873 plus superannuation
Position No: 59384
Directorate: City and Environment
Advertised (Gazettal date): 02 July 2026
Contact Officer: Maryam Howe on [email protected] or (02) 6207 2074
Details: We’re looking for a skilled Service Designer to help shape and improve how government services are delivered to the Canberra community. In this role, you will work closely with stakeholders across business and technology teams to understand user needs, map end‑to‑end service journeys, and design practical, user‑centred solutions. You’ll play a key part in turning complex problems into clear, efficient services that are accessible, responsive, and fit for purpose.
You bring experience in service design or human‑centred design, with strong skills in journey mapping, service blueprints, and stakeholder engagement. You’re comfortable working in complex environments, balancing multiple priorities, and influencing decisions through insight and collaboration. This is an opportunity to contribute to meaningful change, working on services that have a real impact on people’s everyday interactions with government.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements:
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Experience working in or an understanding of government or regulated environments would be highly regarded.
Note: This is a temporary position available 27 August 2026 until 27 August 2027 with the possibility of permanency. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Applicants should submit:
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A supporting statement addressing the Skills, Knowledge, and Behavioural capabilities outlined in the Position Description. The statement should be no more than two A4 pages and should highlight your skills and experience relevant to the role.
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A current curriculum vitae. Provide contact details for two referees (or indicate that referees are available upon request).
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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This is a temporary position available 27 August 2026 until 27 August 2027 with the possibility of permanency.
