About Us
Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.
As our team continues to grow, we have an exciting opportunity for an additional front office professional to join our grow team as Assistant Manager - Front Office
Your day to day- Inspire Incredible
Your presentation, passion for service and ability to lead, will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel. You will role model, mentor and lead the Front Office team to deliver on our Inspire Incredible service culture!
Reporting to the Front Office Manager and part of our group of talented team of Assistant Manager's, you will be:
Inspiring your front office team to deliver on our luxury Forbes service standards and exceptional Guest Experiences
Inspiring your team to achieve our teams goals for Guest Recognition & Guest Loyalty enrollments
Working with the Front Office Manager to oversee and coordinate day-to-day front office operational needs, plan and assign work and establish performance and development goals for the team
Provide mentoring, coaching and regular feedback to improve team member performance
Being the first point of contact with guests to resolve issues, queries or concerns and ensure a positive resolution
Acting as first point of contact for any critical emergency situations
What we need from you
1+ years’ experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor or management level
Exceptional service standards and ability to lead within a VIP environment
Ability to deal with a variety of guest enquiries, be the point of contact for escalated issues and problem to ensure guest satisfaction
Qualifications in Hotel Management and/or related field would be advantageous
Excellent communication skills, bilingual or multilingual language skills are advantageous
Strong organisational, written & communication skills, with strong attention to detail
Full unrestricted Australian working rights are required for this role.
What we offer
We are proud that several previous Assistant Managers have been promoted into HOD roles across IHG hotels here in Sydney, Interstate and overseas, so not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits and learning opportunity that support you throughout your IHG career journey.
$80,341.00 per annum plus super plus team benefits
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
An immense colleague discounts platform for all your favourite brands and retailers
Paid Birthday Leave
Enhanced parental leave program
Proactive paid wellness and mental health days
Most importantly, we’ll help you grow and develop you as an individual.
Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.
We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
