The Student Centre is the first point of contact for prospective students, current students, internal stakeholders and the general public to receive advice, assistance and support on student administration related enquiries and transactions. The Student Centre Assistant is an essential member of the Student Centre team, responsible for responding to enquiries and effectively diagnosing more complex matters. This includes the accurate and timely provision of information within a high-volume and service - centric environment including, face - to - face, email, and phone channels.
Y our key responsibilities will be :
d elivering high-quality support across multiple channels, including in-person, email, and phone, within a high-volume service environment
the ability to apply common sense, sound judgement, sensitivity to individual circumstances, and maintain a high level of confidentiality
This role requires flexibility and a strong on-site presence. You will be required to travel across Sydney campuses and potentially the wider region to support operational needs , including but not limited to Camperdown, Darlington, Sydney Conservatorium of Music, Parramatta, and Westmead campuses. . This is a fully campus-based position, working five days per week on-site. In addition, availability to work through the University’s seasonal period is essential to ensure continuity of service for our student community.
We are pleased to offer a range of benefits, including discounts to health insurance, gyms, veterinary care, and free access to news publications, scientific journals, and a generous Employee Assistance Program.
Sponsorship / work rights for Aust ralia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks and declarations
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University . Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet th ese condition s , the University may take any necessary step, including the termination of your employment.
At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTQIA+ . We welcome applications from candidates from all backgrounds.
Applications (including a cover letter, CV, and any additional support ing documentation) can be submitted via the Apply button at the top of the page.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tooba Fida , Recruitment Operations by email to [email protected]
