Job Type: 1. Permanent - Full Time
At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.
We're seeking an experienced Workforce Coordinator to join our Aged Care team and provide day-to-day leadership and operational support to a team of Service Coordinators. This is a great opportunity for a customer-focused people leader who enjoys coaching teams, improving performance and making a meaningful difference in the lives of older Australians.
About the role
Reporting to the Team Leader, you will be responsible for coordinating workforce operations, leading a team of Service Coordinators and ensuring the delivery of safe, effective, personal and connected services to our clients.
You will play a key role in driving team performance, supporting service delivery, managing workforce planning and ensuring a positive experience for clients, service providers and team members alike.
Key responsibilities
- Coordinate daily workforce planning and team activities to support service delivery outcomes.
- Monitor workloads, productivity and performance to ensure responsiveness and a client-centred approach.
- Lead, coach and support a team of approximately 8-10 Service Coordinators.
- Assist with onboarding, training and ongoing development of team members.
- Drive accountability and performance against operational KPIs.
- Support the delivery of excellent client experiences through coaching, guidance and quality oversight.
- Liaise with clients and service providers to coordinate services and resolve enquiries.
- Ensure client records, service information and system data are maintained accurately and in a timely manner.
- Identify and escalate client risks and wellbeing concerns in line with policies and procedures.
- Contribute to continuous improvement initiatives and operational excellence across the team.
Why join Care Connect?
Care Connect is one of Australia's leading not-for-profit home care specialists, supporting people to live happily at home for life. Since 1994, we've partnered with tens of thousands of Australians, delivering personalised supports that enable confidence, connection and purpose.
Our work is guided by our CARE values - Collaboration & Courage, Authenticity, Respect and Excellence - and a genuine commitment to putting clients first.
We offer:
- A permanent full-time opportunity with a respected not-for-profit organisation
- Flexible working arrangements within core business hours, including ADO option
- A supportive and collaborative leadership team
- Competitive salary with NFP salary packaging benefits
- Ongoing learning and professional development opportunities
- Access to an Employee Assistance Program
- Discounted health insurance and wellbeing benefits, including Fitness Passport
- The opportunity to lead a passionate team making a real difference in the community.
About you
You'll be a supportive and customer-focused leader who thrives in a fast-paced environment and is passionate about delivering outstanding service outcomes.
To be successful you will have:
- Experience leading, coaching or mentoring customer service or service delivery teams
- Strong workforce planning, coordination and organisational skills
- Ability to build & maintain positive team culture
- Experience managing team performance and achieving operational KPIs
- Exceptional customer service, communication and stakeholder management skills
- Experience working in high-volume phone-based or service coordination environments
- Strong attention to detail and the ability to manage competing priorities
- Experience using CRM systems, Microsoft Office and other business technologies
- The ability to analyse information, solve problems and make sound decisions
- Experience within aged care, community services, health care or human services will be highly regarded
- Leadership, community services or health-related qualifications will be advantageous.
Employment requirements
Successful candidates will be required to provide:
- Current Police Check
- Working with Children Check
- Evidence of the right to work in Australia
- Any additional checks or certifications required for the role
As part of our recruitment process, candidates will be required to complete psychometric assessments.
If you have experience supporting & developing a team and want to be a part of supporting better outcomes for older Australians, we'd love to hear from you.
Apply now and help us enable people to live happily at home for life.
To request a position description or a confidential discussion, please contact Karen Hemsley - Talent Acquisition Lead at [email protected].
We're reviewing applications on an ongoing basis and may appoint before the advert closes, so apply early to avoid missing out.
We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community, including First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people, mature-aged workers and people living with disability.
We will not consider unsolicited resumes from recruitment agencies - thank you.
