Role Overview
The Customer Service Representative is responsible for assisting, supporting and resolving
customer’s questions specific to Datacom products and services.
Role Responsibilities
The Customer Service Representative is responsible for (but not limited to):
Interacting with customers, company sales and/or service representatives to handle a variety of
pre-sales or post-sales service functions.
Receives customer requests and prepares documents/trouble tickets related to processing
returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders and
delivery schedules.
Ensure service information accessible by sorting and filing documents/forms. May schedule
field service repair calls.
Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or changes and
product pricing, and resolves return credit problems.
Takes reasonable care that their actions (or inactions) do not harm the Health and Safety
