Family Enrolments Officer
Macquarie Park OR Brisbane Support Office| Full time | Hybrid (3 days office)
About Us
At Journey Early Learning, we’re focused on creating environments where children feel safe, secure and inspired to explore their curiosity and wonder.
Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities. We’re an aspirational organisation—always looking to challenge ourselves, evolve, and be better.
About the Role
As a Family Enrolments Officer , you’ll be the first point of connection for families beginning their Journey. You’ll play a key role in shaping their experience—supporting enquiries, coordinating tours, and guiding families through the enrolment process.
Working closely with our Centre Leadership Teams, you’ll help drive occupancy while ensuring every interaction is warm, professional, and aligned to our values.
What You’ll Be Doing
Responding to family enquiries via phone, email and online platforms
Building authentic connections with families and understanding their needs
Booking and coordinating tours with our centres across VIC, QLD and NT.
Preparing centres for successful tours and ensuring a seamless experience
Following up with families post-tour to support enrolment decisions
Managing enrolment documentation and maintaining accurate records
Partnering with centres to support occupancy and waitlist management
Contributing to continuous improvement across enrolment processes and family experience
About You
You’re someone who genuinely enjoys connecting with people and creating positive experiences.
You’ll bring:
Experience in customer service, enrolments, sales support or administration
Strong communication skills and confidence across phone and digital channels
A natural ability to build trust and influence with warmth and professionalism
Excellent organisation and attention to detail
A proactive, solutions-focused mindset
Experience with CRM systems (desirable, not essential)
A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencement
Why Join Journey
Hybrid working model – balance your time between home and office
Be part of a purpose-driven organisation making a real difference
Work within a collaborative ecosystem that supports our centres
Ongoing development in a growing, aspirational organisation
Contribute to creating exceeding services for children and families
Our Values
At Journey, everything we do is guided by:
Connection – building meaningful relationships with families, children and each other
Consideration – showing care, respect and thoughtfulness in every interaction
Communication – keeping things clear, consistent and collaborative
Our Commitment to Inclusive Hiring
At Journey Early Learning, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.
If you require any adjustments throughout the recruitment process, we encourage you to let us know—we’re here to support you. We believe that diverse perspectives strengthen our teams and help us create better outcomes for children, families and each other.
Apply Now
If you’re passionate about creating exceptional family experiences and want to be part of a team that’s shaping the future of early learning, we’d love to hear from you.
