This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to providing high-quality support to both patients and clinical teams. You will play a vital role in ensuring the smooth and efficient operation of our Emergency Department by managing patient administration and supporting staff, patients, and visitors.
Your responsibilities will include:
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Register patients, process payments, and manage admission and discharge procedures.
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Maintain accurate patient records and ensure confidentiality at all times.
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Respond to enquiries and provide assistance to patients, visitors, and staff.
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Collaborate with healthcare professionals to support seamless patient care delivery.
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Manage incoming and outgoing calls and provide timely, accurate information.
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Compile and manage admission paperwork and clinical notes.
Skills and Experience
To succeed in this role, you will demonstrate:
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Proven administrative experience, ideally in a healthcare or customer service environment.
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Excellent communication and interpersonal skills, with the ability to demonstrate empathy, patience, and professionalism.
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Strong organisational skills, attention to detail, and the ability to prioritise competing demands.
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Confidence with IT systems (experience with Meditech highly regarded).
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Ability to work both autonomously and collaboratively in a team environment.
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Previous medical reception or ward clerk experience (preferred).
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Knowledge of medical terminology (advantageous).
What’s in it for You:
At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:
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Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
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Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
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Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
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Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
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Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.
Why Join Ramsay:
At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:
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Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
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A values-led workplace where you’ll be supported personally and professionally
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A place with flexible, permanent and career-growth opportunities nationwide.
