Join Cafs and help support children, young people and families by ensuring our Family Support services run smoothly, efficiently and with care.
Employment type: Permanent Part Time 0.8
Classification: ASO Level 3
Salary: $80,166 to $85,956 plus superannuation
Salary packaging options: Up to $15,900 plus meals and entertainment
Location: Ballarat, VIC
Above award entitlements: Including 3 days paid Christmas Leave
Cafs is seeking an organised and customer-focused Administrator Family Support to join our Family Support team.
This important role provides high-quality administrative and coordination support that enables Family Support Practitioners and managers to deliver responsive services to children, young people, families and carers. You will contribute to program success through accurate data entry, reliable document management, professional customer service and proactive support to the team.
The Family Support program provides early help, targeted support and ongoing assistance to children, young people, families and carers across the Central Highlands region. The program works alongside families to strengthen safety, wellbeing, parenting capacity, connection and stability, with practice informed by Cafs' values, child safety commitments and TBRI model of care. The program supports families to access timely information, coordinated service responses and practical assistance that promotes healing, hope and meaningful outcomes.
As the Administrator Family Support, you will:
- Provide efficient administrative support to the Family Support program and Manager Family Support.
- Maintain accurate records, files and information within organisational systems.
- Support intake, referrals, appointments and meeting coordination.
- Provide professional and responsive customer service to families, staff and stakeholders.
- Prepare, format and distribute correspondence, reports, agendas and minutes.
- Assist with program reporting, quality requirements and documentation management.
- Support service continuity through timely communication and follow-up activities.
- Manage competing priorities while maintaining confidentiality and accuracy.
- Contribute to a safe, inclusive and values-driven team culture.
You will bring:
- Relevant administration, business, community services qualifications or equivalent experience.
- Demonstrated experience in administrative support roles.
- Experience with data entry, records management and document control.
- Strong customer service and stakeholder engagement skills.
- Excellent organisational skills and attention to detail.
- Experience coordinating appointments, meetings and diaries.
- Strong written and verbal communication skills.
- Proficiency using Microsoft Office and information management systems.
- Ability to manage multiple priorities and work collaboratively within a team environment.
- Commitment to child safety, inclusion and confidentiality.
At Cafs, we are committed to creating safe, connected, diverse and thriving communities. We offer:
- A supportive and collaborative team environment.
- Opportunities for professional development and growth.
- Meaningful work that supports positive outcomes for children, young people and families.
- The opportunity to contribute to a highly respected community services organisation.
- Flexible, values-driven workplace culture.
- A values-driven organisation committed to inclusion, child safety and eliminating family violence.
If you are a highly organised administrator who enjoys supporting people and making a positive contribution to community services, we'd love to hear from you. APPLY NOW!
To find out more about this opportunity please refer to the attached Position Description when applying or for a confidential discussion about the role, please contact the Manager Family Support or Jen Allen, Talent Acquisition Partner, on 03 5337 3333.
Applications close 18th August 2026. Please note that applications may be reviewed as they are received, and applicants may be contacted for interview prior to the closing date. All applicants must be eligible to work in Australia, and employment will be subject to satisfactory Police and Victorian Working with Children Checks.
Inclusion and diversity are at the heart of everything we do at Cafs. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQA+ community and people from culturally and linguistically diverse backgrounds.
"To work with people to enable healing, hope and meaningful impact across all generations."
