Overview of the Role:
The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams. This role focuses on building trusted relationships at operational and mid-level stakeholders, supporting account planning, and contributing to renewals and growth opportunities. You will work closely with Client Managers and senior team members to develop your commercial capability and account ownership skills.
Success in this role is defined by reliable execution, strong customer relationships, and growing contribution to commercial outcomes.
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Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and delivery
- Build relationships across operational and mid-level stakeholders
- Support account planning activities, including tracking actions, risks, KPIs and deliverables
- Assist in renewals, forecasting and identifying upsell opportunities
- Identify potential leads and opportunities, working with senior team members to progress them
- Support governance activities, including meetings, reporting, and follow-ups
- Escalate issues early and support resolution, coordinating with internal teams as required
- Coordinate across Delivery, Product and Support teams to ensure customer outcomes are met
- Support customer adoption and engagement with Gentrack solutions
- Maintain accurate tracking of account activities and customer updates
- Role requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.
- Proven experience in key account management, or senior commercial roles within enterprise software or utilities.
- Strong understanding of the energy and/or water sector, or experience working with complex, regulated enterprise customers.
- Proven success in execution and delivery across assigned accounts
- Strong organisational skills and attention to detail
- Ability to manage multiple stakeholders and priorities
- Strong communication and relationship-building capability
- Proactive mindset with a willingness to learn and develop commercially
- Ability to work effectively within structured guidance and escalation pathways
- Positive customer relationships and responsiveness
- Strong internal coordination across teams
- Competitive salary
- Annual discretionary bonus
- Private medical insurance
- Employee assistant programme
- Life assurance
- One-off wellness subsidy
- Enhanced parental leave
- Hybrid working arrangements
- Regular office social activities
- A wide variety of learning and development programmes and opportunities
Interested?
If this role sounds like a good fit for you, please click on the “Apply” button to submit your application.
To discover more about Gentrack and how we’re transforming energy and water utilities with innovative solutions, please visit our website and LinkedIn.
Who We Are
Gentrack partners with leading energy and water utilities around the world to deliver innovative technology that helps them navigate an increasingly complex and rapidly changing industry. Working with some of the world's largest utilities and challenger brands, we're helping our customers build a more sustainable future by driving innovation, delivering exceptional customer experiences, harnessing the power of AI, and creating lasting business value.
Our Values and Culture
Gentrackers are one team of smart thinkers and dedicated doers, working drive efficiency in two of the planet’s most essential resources: energy and water.
As AI reshapes the way our industry works, we're embedding it into how we innovate, collaborate and solve problems, empowering our people to work smarter and create even greater value for our customers.
Everything we do is guided by three core values: respect for the planet, respect for our customers, and respect for each other.
We're a diverse, global team that collaborates across borders, shares knowledge, embraces new ideas, and continually raises the bar. It's an exciting time to join Gentrack, with a clear growth strategy, world-class leadership, and a culture that combines technology, AI and talented people to shape the future of utilities.
