- National travel and variety – No two weeks are the same as you support venues across Australia.
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Make a national impact – Shape the capability and performance of teams across our growing franchise network.
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Grow with an ambitious brand – Join a business that values innovation, development and continuous improvement.
Burger Urge kicked off 19 years ago with a mission to reclaim the burger.
Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a network of passionate Franchise Partners and Support Office teams driving our success. As we continue to grow, we're looking for a Head of Operations to lead our national operations function and help shape the next chapter of Burger Urge.
Reporting directly to the Managing Director, this is a pivotal senior leadership position responsible for driving operational excellence across our corporate and franchised venues nationwide.
You'll provide strategic direction, lead a high-performing operations team, and partner closely with Franchise Partners and venue leaders to deliver strong commercial outcomes, exceptional customer experiences, and sustainable growth.
This is a hands-on leadership role for someone who thrives in fast-paced environments, enjoys building capability, and knows how to translate strategy into action.
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Lead and execute Burger Urge's national operations strategy
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Drive sales growth, profitability and venue performance across the network
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Build capability and accountability across all levels of the business
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Partner with Franchise Partners to optimise operational performance and commercial outcomes
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Oversee labour management, cost control, inventory and compliance standards
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Ensure consistent execution of operational procedures and customer experience standards
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Lead new venue openings and support network expansion initiatives
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Identify and implement continuous improvement opportunities across systems and processes
You'll bring a combination of operational credibility, commercial acumen and exceptional people leadership.
Ideally, you'll have:
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Senior multi-site leadership experience within hospitality, QSR, retail or franchising
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Demonstrated success leading large, geographically dispersed teams
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Strong commercial capability with experience driving sales and profitability
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Exceptional coaching, influencing and stakeholder management skills
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Experience leading change and operating in high-growth environments
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A strategic mindset balanced with a hands-on, action-oriented approach
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High standards, resilience and a genuine passion for developing people
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Current unrestricted Australian Driver's Licence and willingness to travel nationally
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Join an ambitious, growing Australian brand with exciting expansion plans
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Play a key role in shaping the future direction of the business
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Work alongside passionate and entrepreneurial leaders
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Make a genuine impact on performance, culture and capability across the network
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Be part of a business that values people, innovation and continuous improvement
Ready to join the Urge? Apply now and help lead the next chapter of Burger Urge's growth journey.
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