Company Description
Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a detail-oriented and efficient Night Auditor to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction.
Your role & responsibilities will include (but not limited to):
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Balance daily transactions and prepare overnight reports with precision and accuracy;
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Verify and reconcile guest accounts, ensuring all charges are correctly posted;
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Provide exceptional customer service during check-in, check-out, and throughout the night shift;
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Assist guests with inquiries and resolve issues promptly and professionally;
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Maintain a safe and secure environment for both guests and employees;
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Follow and complete the Night Audit checklist to ensure all required tasks are accomplished;
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Collaborate with other departments to address any discrepancies or concerns;
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Generate and distribute various financial and operational reports and
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Support the front desk team with administrative tasks as needed.
Qualifications
Our ideal candidate will have the following qualifications and attributes (bit not limited to):
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Experience in a similar role (essential);
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Proficiency in Excel and Opera Cloud;
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Strong analytical skills with attention to detail;
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Ability to uphold security and confidentiality procedures;
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A guest-centric mindset with the ability to adapt in a fast-paced environment and
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Flexibility to work overnight shifts on a rotating schedule and working day shifts on an as required basis.
Additional Information
Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
