About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
SCV
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterised by creativity, innovation, flexibility, and quality delivery.
A key operational leadership opportunity in a specialist jurisdiction
The Supreme Court of Victoria is seeking an experienced and motivated professional to join the Probate Office as Senior Probate Officer.
This role offers a unique opportunity to lead the day-to-day operations of the Probate Office client services function, ensuring the delivery of accurate, timely and accessible services to court users in the Court's highest-volume jurisdiction.
About the role
- Lead and manage a team delivering client services via telephone, email and counter channels, ensuring high standards of accuracy, responsiveness and service quality.
- Take responsibility for the day-to-day operations of the Probate Office client services function, including workflow management, resource allocation and administrative processes supporting probate applications.
- Drive continuous improvement by identifying operational issues and implementing process enhancements, and contribute to the testing and rollout of system improvements, including RedCrest-Probate.
About you
- An individual with experience working in a client-focused, high-volume environment, with the capability to support and guide staff and contribute to effective team performance.
- Strong judgement and attention to detail, with the ability to ensure accuracy and consistency in procedural advice and administrative processes.
- A proactive and practical problem-solver with experience identifying process improvements and contributing to operational or system change initiatives.
Why join us?
- Play a central role in ensuring thousands of court users each year receive accurate, consistent and accessible probate services.
- Work in a collaborative, values-driven court environment with a strong focus on service excellence and continuous improvement.
- Contribute to the ongoing modernisation of court services, including digital systems and service delivery practices, with access to flexible work arrangements.
How to apply
Click the `Apply Now' button, ensuring you include the following in your application:
- resume
- a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.
