Marsh
We are seeking a talented individual to join our Business Client Services team at Marsh. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Head of Digital will lead the Pacific region’s digital vision and roadmap, working across business, technology, operations and enabling functions to deliver practical change. You will help shape a digital-first culture and identify opportunities to improve client, colleague and market experiences through innovation, automation and AI. This role sits within a global team and requires flexibility to connect with colleagues in other time zones.
We will count on you to:
- Define and communicate the Pacific digital vision and multi-year roadmap aligned with regional and global priorities.
- Lead delivery of digital product initiatives, including prioritisation, governance, performance measures and outcomes.
- Champion a digital-first, innovation-focused culture across the Pacific region.
- Identify and scale opportunities for process digitisation, AI adoption and emerging technologies across the business.
- Build effective relationships with business leaders, technology partners, operations, enabling functions and vendors to support delivery and accountability.
What you need to have:
- A bachelor’s degree in technology or a related discipline, or equivalent professional experience.
- Extensive leadership experience in operational, transformation or business improvement roles.
- Proven success leading large-scale technology or digital transformation initiatives with measurable business impact.
- Experience working across global, matrix organisations and influencing senior stakeholders.
What makes you stand out:
- Experience in a global matrix environment with dotted-line and complex accountability structures.
- Experience in broking operations or insurance client-facing roles.
- Background in AI adoption, digital product management or business operating model transformation.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
