Posted: 16/07/2026
Closing Date: 28/08/2026
Job Type: Permanent - Full Time
Location: Melbourne Metropolitan
Job Category: Sales, Revenue & Marketing
We are Veriu Group (pronounced 'Very You')!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.
Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 27 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!
Responsibilities
If you love relationship-building, reservation sales and creating exceptional guest experiences, this is your opportunity to play a pivotal role in one of our fastest-growing business segments.
As our Extended Stay Specialist, you'll be the trusted day-to-day contact for insurance agents, relocation companies and other extended stay partners, managing key relationships that drive significant business across our hotel network. You'll be the first person our partners call for enquiries, known for your responsiveness, reliability and ability to find solutions.
This is a role for someone who thrives on ownership. You'll manage enquiries and bookings from end-to-end, proactively identify opportunities, resolve challenges, and ensure every commitment is followed through. Working closely with hotel teams across the Group, you'll help deliver seamless guest experiences, protect valuable partner relationships, and drive extended stay revenue growth.
As the subject matter expert for extended stay business, you'll also play an important role in coaching and supporting both hotel and contact centre teams, championing best practice and helping to raise service standards across the business.
During quieter periods, you'll contribute broadly across the Customer Relations & Contact Centre (CRCC) function, and during peak demand, you'll help ensure the wider CRCC team has the knowledge, confidence and tools required to effectively support the extended stay booking process you're responsible for.
If you're commercially minded, highly organised, relationship-focused and motivated by delivering results, you'll find plenty of opportunity to make your mark in this role.
Benefits
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas such as sales or revenue
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- The ultimate job security
- High performing culture that values relationships & individuality
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
About You
We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
- Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
- Demonstrated experience in a sales, reception or customer service environment
- Demonstrated ability to develop strong working relationships
- Excellent communication (written & verbal)
- High standards of accuracy and attention to detail
- Confidence to make/take phone calls
- The ability to travel to our hotels to complete site inspections as part of your onboarding (this will require one or two interstate overnight trips)
Experience in travel or hotels is also valued!
If you're looking for a new and exciting challenge, and a chance to grow long-term - you've found us! Apply now :)
