The Safety and Engagement Workers will carry out a dual role of client liaison using client engagement skills, whilst also ensuring the safety of all people who attend the centre. In addition, this position will be tasked with de-escalation and incident response.
- Apply WHS, emergency response and evacuation procedures to maintain engagement and safety;
- Protect self and others using de-escalation techniques using a trauma informed approach;
- Patrol premises to monitor property and maintain engagement and safety;
- Screen people, personal effects and items to maintain engagement and safety using a trauma informed approach;
- Monitor entry and exit of persons within the centre;
- Monitor individual and crowd behaviour to maintain engagement and safety using a trauma informed approach;
- Apply engagement and safety procedures to manage intoxicated persons using a trauma informed approach;
- Apply engagement and safety procedures to remove persons from premises;
- Escort and support Senior Staff when administering warning and ban notices;
- Respond to any emergency cleaning situations (where required);
- Support with the development, maintenance and review of safety and engagement documents;
Create, maintain and review data spreadsheets or other record keeping documents as required.
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What skills should YOU have?
- Demonstrated relevant experience preferable working in a similar environment/community service setting;
- Relevant computer skills in MS Office software and applications including data entry program;.
- Ability to establish effective working relationships with people from a wide range of social-economic, multicultural and linguistically diverse backgrounds;
Demonstrated understanding of issues affecting the Aboriginal and TSI Community particularly in regard to transience and homelessness, cultural awareness and sensitivities.
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Essential Criteria
- Ability to engage with people attending the centre, whilst providing trauma informed safety responses;
- Ability to work under general guidance within clearly defined procedures, methods and guidelines;
- Strong interpersonal skills and clear communication skills, including the ability to work with people who may have mental health, alcohol and other drugs issues, disabilities, or other issues;
- Ability to multi-task and work under pressure;
- Well–organised with attention to detail and accuracy in record keeping;
- Ability to work effectively as a team member, willingness to assist in other areas to achieve team objectives;
- Ability to work independently when required and show initiative to solve problems within the framework of St Patrick’s mission, values and procedures.
In return we offer:
- Value based organisation working towards ending homelessness
- Growing organisation with a fantastic culture
- Salary packaging up to $15,900
- Additional Bonus leave at Christmas as well as paid leave day on your birthday
Access to an Employee Assistance Program
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If this is the role for you, please demonstrate your capability by providing evidence of how you meet the Essential Criteria in your Cover Letter, attaching your CV with references.
St Patrick’s Community Support Centre reserves the right to close the recruitment process early or fill the position prior to the closing date should a suitable candidate be identified.
