Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure and sustainable housing.
Our work aims to reduce the barriers many Queenslanders face to access safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
Watch this video to hear from staff who work at Housing Service Centres.
https://youtu.be/qGpnRHCnAuQ
What you will be doing:
- Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
- Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
- Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
- Developing and maintaining current knowledge of the local rental market and housing options available.
- Participate in local initiatives to improve inter-agency linkages and service delivery.
- Develop effective relationships and networks within the broader housing and support system.
- Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
Mandatory Requirement
- Class C driver's licence
How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
You can apply for this role by providing your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart jobs and careers website www.smartjobs.qld.gov.au.
Applications to remain current for 12 months.
Job Ad Reference: QLD/695707/26
Closing Date: Saturday, 01 August 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
