You'll make an impact by:
- Leading the uplift and continuous improvement of IT Service Management (ITSM) processes including Incident, Change, Request, Problem, Configuration and Asset Management.
- Partnering with technology and business stakeholders to standardise governance frameworks, processes and operational practices across the CIO division.
- Driving improvements to ServiceNow by gathering, prioritising and supporting delivery of ITSM and Enterprise Service Management requirements.
- Developing governance standards, reporting, dashboards and performance metrics that improve operational visibility and drive continual improvement.
- Supporting technology resilience, disaster recovery and CPS230 readiness through governance, planning and recovery documentation.
- Coordinating governance forums including Change Advisory Board (CAB), Incident and Problem Management meetings while supporting effective operational decision making.
- Improving CMDB governance and data quality to strengthen technology asset and configuration management.
- Building strong relationships across technology teams to influence best practice, operational excellence and consistent governance outcomes.
Do things differently with us
To succeed in this role, you'll enjoy:
- Driving meaningful improvements that strengthen technology governance across an enterprise environment.
- Working closely with senior technology leaders to influence operational excellence and continuous improvement.
- Solving complex problems by balancing governance, risk and practical business outcomes.
- Building scalable processes that improve service delivery and technology performance.
- Using your expertise in ITSM, ServiceNow and governance frameworks to shape how technology teams operate.
- Working in a collaborative environment where your ideas and initiative are valued.
Why Great Southern Bank?
Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:
- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Imagine working for a bank that truly helps people. You can.
Questions? Please contact our Talent Acquisition team at [email protected]
At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences — including Aboriginal and Torres Strait Islander peoples, people living with disability, people from culturally and linguistically diverse backgrounds, members of the LGBTQIA+ community and people of all ages. If you require any adjustments throughout the recruitment process, we're here to help.
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