About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
Applicants who have applied for this role within the past six months need not reapply. As the Traffic Control Officer, you’ll support the safe and efficient movement of people and goods across Victoria’s road network. This position provides professional, independent judgement in monitoring and operating the Department’s advanced Traffic Management systems, including investigating traffic alarms and public reports.
Working as part of the Traffic Operations Centre, you will use real-time traffic control systems and collaborate with a broad range of stakeholders, including emergency services, public transport operators, maintenance contractors and the broader traffic management industry, to identify, triage and coordinate effective responses to incidents and disruptions. These may include road crashes, infrastructure issues, or major network events.
This role also supports Victoria’s Big Build projects, road maintenance, and emergency management operations in a fast-paced, dynamic environment. You’ll use state-of-the-art systems to make informed decisions that keep the network moving and the public informed.
Key Accountabilities
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Monitor and assess real-time traffic conditions using advanced Traffic Management systems
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Identify, triage, and coordinate responses to incidents affecting traffic flow, including crashes, infrastructure faults, planned works, and major events
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Coordinate with Emergency Services and key stakeholders during on-road incidents and emergencies
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Liaise with Department of Transport and Planning staff and contractors to schedule and manage road maintenance activities
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Operate traffic signals, freeway management systems, variable message signs, and other traffic control technologies
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Provide accurate, timely traffic condition updates to the public, emergency services, and media outlets
What we’re looking for (Selection Criteria)
You’re someone who:
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Strong systems thinking capability, identifying interdependencies and applying analytical tools to understand and resolve complex operational issues.
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Advanced critical thinking and problem-solving skills, delivering practical solutions, addressing root causes, and improving processes to prevent recurrence.
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Strong customer focus, tailoring responses to user needs while managing risks and ensuring effective service delivery outcomes.
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Highly developed stakeholder management skills, building collaborative relationships and responding to underlying needs to achieve shared outcomes.
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Flexible and collaborative approach, adapting quickly to change and fostering cross-team cooperation and knowledge sharing.
Click here to access the Position Description.
Qualifications and experience
Mandatory
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Experience relevant to the capabilities of the role
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Demonstrated ability to adapt to varying shift schedules, including night shifts, weekends, and public holidays
Other specific requirements
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This position requires participation in a rotating shift roster, including Saturday, Sunday, Public Holiday, and/or afternoon and night shifts, for which applicable shift penalties will apply
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Occasional overnight travel may be required
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Tuesday, 30 June 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact
Holly Rees, Manager, Transport Operations Centre at
[email protected]
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
Important Information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you
