Service Manager People Development (200568)
Permanent Full Time - 36.25 hours per week
$130,254.21 to $147,104.47 Annually + 13% super
RCC Officers' Level 8 + partial private use of Council vehicle or $15,596 vehicle allowance
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as the Service Manager - People Development
Lead our People Development Team to shape a high-performing, future-ready workforce. In this pivotal leadership role, you will oversee the delivery of expert and value-adding people development services across organisational development, learning and capability, and early careers pathways. Working in alignment with the People Strategy and Corporate Plan, you will support leaders and employees across the organisation to build capability, drive performance and enhance employee experience.
You will champion the design and implementation of a contemporary learning and development framework, strengthen leadership effectiveness, cultivate future talent pipelines and ensure a strong culture of compliance and continuous learning.
Your responsibilities will include:
- Leading and inspiring a high-performing People Development team, fostering collaboration, capability growth, continuous improvement and a customer-focused approach to service delivery.
- Driving the design and delivery of contemporary people development initiatives across organisational development, learning and capability, and early careers programs to support strategic workforce outcomes.
- Building leadership and workforce capability through learning frameworks, leadership development, coaching, mentoring, compliance programs, and future-focused learning solutions, including digital and AI capability.
- Developing and strengthening talent pipelines through innovative early careers pathways, including graduate, trainee and work experience programs that attract and develop future talent.
- Partnering with leaders and stakeholders across the organisation to identify workforce trends, address capability gaps and deliver integrated people solutions aligned with organisational priorities.
- Using data, insights and feedback to inform decision-making, measure impact and continuously improve programs, services and employee outcomes.
- Providing strategic advice and coaching to leaders to enhance workforce performance, employee engagement, productivity and organisational culture.
- Contributing to the People and Culture leadership team, supporting strategic planning, budget management and the achievement of organisational objectives.
Skills and experience:
- Proven leadership experience developing and leading high-performing teams in a collaborative environment, delivering strategic people solutions that enhance organisational capability and performance.
- Demonstrated expertise in organisational capability and workforce development, including organisational learning, organisational development, leadership development, early careers pathways, diversity, equity and inclusion, coaching, reward and recognition, and building future talent pipelines within a medium to large organisation.
- Exceptional stakeholder engagement, communication and influencing skills, with the ability to build trusted relationships, provide expert advice, and achieve outcomes across all levels of the organisation.
- Strong capability in leading organisation-wide people initiatives and programs, using data and insights to measure success, drive continuous improvement, and deliver sustainable business outcomes.
- Strategic acumen, with experience managing budgets, planning, reporting and performance measures to demonstrate value and support organisational priorities.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
- Make a lasting impact by shaping the capability, culture and future workforce of the organisation through strategic people development initiatives that directly support community outcomes.
- Lead a broad and contemporary portfolio, spanning organisational development, learning and capability, leadership development, diversity and inclusion, and early careers pathways.
- Work as a trusted strategic partner and leader, influencing organisational direction, driving innovation and delivering meaningful change across the business.
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (200568), please contact Angela Milne on 0401 376 520. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 26/07/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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