THE ROLE
St Clair Recreation Centre is a busy community hub delivering health, fitness and aquatic services to the local community. The Customer Care Director is a key part of the centre's leadership team, responsible for all frontline services including customer care, the café and merchandise.
Reporting to the Centre Manager, you will lead and develop the customer care and café teams, making sure every member and guest receives the highest level of service. You will manage the day-to-day frontline operation, drive membership and program promotion, and take ownership of team culture, performance and development. This role also includes direct rostered shifts across customer service, health and fitness and duty management.
Key responsibilities include:
Lead the performance, culture and development of the customer care and café teams
Manage frontline operations, POS data integrity, end of day banking and reporting
Coordinate customer feedback through email and AskNicely, resolving concerns professionally
Manage the centre's social media presence, including content, scheduling and engagement
Oversee café food safety compliance, menu support, stock management and the merchandise range
Recruit, onboard, coach and roster staff, with three weeks' advance notice
Champion a positive work health and safety culture across the centre
Successful candidates will also have, or be willing to obtain:
Minimum 2 years' experience in the health and fitness industry, hospitality or equivalent
RRHAN-EC Masterclass, Responding to Risks of Harm, Abuse and Neglect, Education and Care
HLTAID011 Provide First Aid and HLTAID009 Provide CPR
Strong, inspiring people leadership with excellent interpersonal and communication skills
Food Handling certification (desirable)
ABOUT THE Y
YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life, not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children's services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.
BENEFITS WITH THE Y
Free Access, free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
YMCA SA Discounts, 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
Health and Wellbeing, access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
Career Growth Opportunities, a culture of empowerment and growth with ongoing opportunities for learning and career/skill development
HOW TO APPLY
For a confidential discussion about this opportunity, please contact Tristan Owen on 087 078 4184 or [email protected].
Does this sound like you? Please submit your resume and cover letter via Apply Now (via Seek)! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.
Applications close on 26 July 2026.
COMMITMENT TO SAFEGUARDING CHILDREN
At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. All candidates are appropriately screened and are in the right roles, including:
National Police Check (issued in the last 6 months)
DHS Working with Children Check
International Criminal History Record Check (if worked overseas in the last 5 years)
YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.
