Insightful Minds Psychology is looking for a warm, organised and reliable Administration Assistant to join our growing team.
Every phone call, email and interaction has the potential to make someone's first step towards seeking support feel a little easier. As our Administration Assistant, you'll play an important role in helping people feel welcomed, heard and cared for from the moment they contact our practice. We believe that building trust begins with the very first point of contact, and our administration team is an essential part of creating a positive experience for every client.
You will work alongside our experienced administration team, receiving training and support while developing your skills within a busy private psychology practice.
About the Role
- Casual position offering approximately 12–15 hours per week, with consistent ongoing hours and the potential for additional shifts as the practice grows.
- $33.71 per hour.
- Based at our Erina clinic.
- Availability across up to three business days per week is required, with days negotiated to meet the needs of both the practice and the successful applicant.
Key Responsibilities
- Answering phones and responding to client enquiries with warmth and professionalism.
- Greeting clients and creating a welcoming, calm environment.
- Scheduling appointments and managing clinicians' diaries.
- Assisting with client correspondence and appointment reminders.
- Processing referrals and completing general administrative tasks.
- Maintaining accurate client records.
- Supporting the administration team with the smooth day-to-day running of the practice.
- Support social media engagement.
About You
We're looking for someone who:
- Excellent computer skills and ability to learn IT systems
- Is well organised and has excellent attention to detail.
- Naturally notices when something needs doing and enjoys helping things run smoothly.
- Remains calm, kind and professional, even when the clinic is busy.
- Enjoys creating positive experiences for people and understands the importance of compassion and kindness.
- Is happy juggling a variety of tasks and can confidently switch between them with ease.
- Enjoys challenges and approaches problems with curiosity, initiative and a solutions-focused mindset.
- Is reliable, punctual and takes pride in producing high-quality work.
- Has excellent written and verbal communication skills.
- Works well independently while also contributing positively to a close-knit team.
- Understands the importance of confidentiality and professionalism at all times.
Previous administration, reception or customer service experience is highly regarded; however, we are happy to train the right person who brings a positive attitude, initiative and a genuine willingness to learn.
Why Join Insightful Minds?
At Insightful Minds Psychology, we genuinely care about both our clients and our team. We pride ourselves on providing thoughtful, compassionate care while creating a workplace where people feel supported, valued and encouraged to grow.
We believe our administration staff are an integral part of client care. You'll be valued as an important member of our team and supported to develop your skills in a collaborative, respectful and supportive workplace.
You'll enjoy:
- Working in a friendly and supportive team.
- Meaningful work where you make a genuine difference each day.
- Ongoing training and support.
- Opportunities to develop your administration skills within a respected psychology practice.
- A modern clinic located in Erina.
How to Apply - Cover letter must be attached to be considered.
Please email your CV to [email protected] along with a brief cover letter telling us:
- Why you would like to work in a psychology practice.
- The personal qualities you believe would make you a great fit for our team.
We'd love to hear from people who are kind, dependable, eager to learn and passionate about providing exceptional care and service to others.
Pay: $33.71 per hour
Work Location: In person
