Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
As Vision Network, owned by Vocus, continues to expand one of Australia’s largest non-NBN™ fixed broadband networks — a Superfast Broadband network reaching more than 445,000 homes across six major Australian capitals and three regional Victorian cities — we're looking for an experienced Manager Broadband Access to lead a team of highly skilled engineers responsible for the performance, reliability and operational excellence of our broadband access networks.
This is a key leadership role responsible for ensuring the ongoing resilience, service assurance and operational performance of Vocus' broadband access platforms and services. You'll combine strong technical expertise with people leadership, driving continuous improvement while supporting critical customer and business outcomes.
Leading a team of Network Engineers, you will oversee operational performance, incident management, technical escalation, change governance and continuous improvement initiatives. You'll work closely with internal stakeholders, vendors and cross-functional teams to support network stability, operational readiness and successful delivery outcomes.
This role is perfect for an experienced telecommunications leader who thrives in a fast-paced environment, enjoys solving complex operational challenges and is passionate about developing high-performing technical teams.
What you'll be doing
- Lead and develop the Broadband Access team, providing clear direction, accountability and performance expectations.
- Oversee the operational performance and service assurance of FTTX access networks and associated services.
- Act as the senior escalation point for complex customer-impacting incidents, faults and service disruptions.
- Provide technical leadership across major incidents, network risks, operational initiatives and project delivery.
- Drive achievement of operational KPIs, service levels and customer experience outcomes.
- Ensure operational requests, tickets, incidents and escalations are managed effectively and resolved in a timely manner.
- Maintain governance and compliance across network documentation, processes and operational standards.
- Represent the Broadband Access function during major incident management, operational reviews and service-impacting events.
- Prioritise and govern operational initiatives, engineering activities and projects to support business objectives.
- Manage vendor relationships to support service restoration, platform performance and operational outcomes.
- Ensure broadband access platforms remain current, supportable and aligned with lifecycle and release management requirements.
- Contribute strategic and technical expertise to network design, operational readiness and delivery programs.
- Coach, mentor and develop engineers to strengthen technical capability, accountability and operational maturity.
- Promote continuous improvement through process optimisation, procedural enhancements and operational discipline.
- Manage workforce planning, resource allocation and team capacity to support both BAU operations and project delivery.
- Provide oversight of change activities to ensure compliance with change management and risk governance frameworks.
- Collaborate with teams across IP Networking, Voice, Provisioning, Billing and Operations to drive successful service outcomes.
- Support after-hours escalations and critical incidents where business impact requires leadership oversight.
What you'll bring to the role
Essential
- Extensive experience in telecommunications, broadband access or network operations leadership roles.
- Strong knowledge of FTTX access networks and broadband service delivery.
- Proven experience leading technical operations teams within a carrier, service provider or complex technology environment.
- Demonstrated capability managing major incidents, technical escalations and service restoration activities.
- Strong understanding of operational governance, change management and service assurance frameworks.
- Experience managing vendors and third-party service providers.
- Excellent stakeholder management, communication and influencing skills.
- Proven ability to lead, coach and develop high-performing technical teams.
- Strong analytical and problem-solving skills with a focus on customer outcomes.
Desirable
- Experience working within large-scale telecommunications or network infrastructure environments.
- Knowledge of access network technologies and wholesale broadband ecosystems.
- Experience with ITIL-based service management practices.
- Relevant networking, telecommunications or technology qualifications and certifications.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
