As the MTB Head Mechanic, you are primarily responsible for providing exceptional customer service to all guests and ensuring that the MTB Workshop is operating at optimal levels. You will be required to familiarise yourself with Thredbo’s wide variety of mountain biking & summer activities products so you can provide the customer with accurate recommendations. Working with the MTB Operations Manager and MTB Business Manager in driving continuous improvement and overseeing all functions of the MTB Workshop. Provide positive leadership, constructive feedback and guidance to employees, as well as maintaining a strong level of knowledge to provide resort information to guests and employees.
About the role
- Develop connections to suppliers and the cycling industry, working with MTB Business Manager to ensure profits are maximised.
- Stock Controlling - Manage stocktakes, ensure stock levels are maintained. Analyse results and develop strategies to reduce stock shrinkage.
- Control the maintenance of the entire rental bike fleet.
- Scheduled maintenance records– Using Hubtiger ensure daily servicing & maintenance plan records are kept for rental fleet
- Retail Sales – Perform retail duties including assisting customers with purchases, restocking of retail store, notifying retail manager of stock levels & retail sales. Staff are required to have a good understanding & strong knowledge of the large range of products on offer. As well as to be up to date with the current MTB trends.
- Assisting in the staging of Thredbo MTB events including Cannonball MTB Festival, Australian MTB Interschools & Thredbo Gravity Series.
Skills & Experience
- Intermediate to advanced mountain bike rider with a focus on gravity riding
- 3+ Years of Bicycle Mechanic experience building and servicing, within a professional retail environment
- Previous experience and/ or appropriate level of training in supervising others
- Relative industry technical training cert. in the areas of modern suspension and braking systems
- Certificate III – Bicycle Workshop Operations or equivalent prior learning
- SRAM Tech cert.(level 1), Shimano T.E.C.
- Fox Technical Training – Basic Course
- Proficient in the use of POS systems and inventory software
- Strong communication and conflict resolution skills
About Thredbo
Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, the country’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.
Thredbo is part of EVT, a market-leading experience creator. We bring to life some of the best-known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.
Benefits & Perks
- Incredible team member discounts from your first day on-the-job like:
- Thredbo staff pass with access to the mountain, leisure centre and more.
- Discounts across food & beverage and retail outlets.
- Discounted lessons, adventures, and rental packages.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
How to Apply?
In your application use your cover letter to tell us why you want to join the Thredbo team and become an experience creator, opportunity taker and the ultimate Daymaker.
Be sure to upload any relevant certificates or licences to your application. A requirement of this role is:
- NSW Working with Children’s Check
We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.
At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.
