- Keep essential technology running across department sites.
- Solve real technical problems that help staff deliver important public services.
- Work with modern tools and support technology improvements across Victoria.
- Build your skills in a varied role with meaningful day-to-day work.
- Ongoing, full-time role earning $100,894 - $114,476 per year, plus super.
What you will do
As senior technical field officer, you will support and maintain technology services across department locations.
You will fix technical issues, improve services and help deliver reliable technology that staff can depend on.
You will:
- deliver field-based ICT support, maintenance and user assistance across department sites
- provide technical advice, resolve infrastructure and desktop issues and support technology projects
- manage IT incidents, service requests, testing and problem resolution using approved tools and processes
- help improve reliable and resilient technology services through new ideas and continuous improvement
- support team learning, share knowledge and complete other duties as directed by your manager.
About you
A relevant tertiary or postgraduate qualification is highly desirable. Industry certifications such as ITIL, project management, agile, software, platform, cloud, service management or change management are also highly desirable.
You should also have:
- strong technical skills in installing, supporting and troubleshooting desktop computers, mobile devices, printers, video conferencing, applications and secure authentication
- experience delivering field-based ICT services in a large and complex organisation while improving service quality
- the ability to solve complex problems, communicate clearly and build positive working relationships
- knowledge of emerging technologies and a focus on continuous improvement and reliable service delivery.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Paul Mondin at [email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
