Townsville GP Superclinic is seeking a Full Time Medical Receptionist for our busy General Practice on Charters Towers Road, Hyde Park. Previous Healthcare industry experience preferable, however hospitality Reception/Administration or Customer Service skills suit also. Roster full time - shifts during clinic opening hours (38 hrs p/wk) Flexibility is required with shifts (that range between 6 and 8 hours) rostered mornings, afternoons, some evenings and rotational weekends, to cover Practice hours. Practice hours are between 7.30am and 10pm.
Duties include, but are not limited to:
- Answering incoming calls, busy switchboard and professional emails
- Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
- Meeting and greeting clientele in a friendly manner
- General cleaning and upkeep of practice areas, following strict infection control requirements, stock take and restocking of supplies
- Screening of presenting patient, in compliance with current COVID 19 protocols
- Liaising with Allied Health and other service providers (specialists, aged care to assist with patient care management)
- Willingness to learn, be directed and follow procedures
- Dealing with patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
- Filing, scanning, copying
- Opportunity to learn higher duties.
- Providing support / assistance to our healthcare professionals
- The successful applicant must also have:
- Exceptional customer service skills, with a polite manner, and empathic nature
- Enjoy a fast-paced environment
- Ability to remain calm under pressure, with a positive and enthusiastic disposition
- Demonstrate outstanding organizational / time management skills, with the ability to multi-task
- A commitment to on-the-job training and ongoing learning and development
- Take pride in their written and verbal communication skills, paying attention to detail
- Willing to take direction and work collaboratively as part of a Team
- Intermediate computer knowledge/skills
- The ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
- Current driver licence for errands (automatic work car)
- Australian citizenship or permanent residency essential
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Please note only shortlisted applicants will be contacted.
Please visit our company website for more information
