Your day to day
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.- Assist guests with check-in and check-out processes efficiently and accurately.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Up-sell products and special promotions as needed.
- Handle guest inquiries and resolve complaints or issues in a professional and timely manner.
- Maintain accurate guest records and update information in the hotel management system.
- Coordinate with other hotel departments to ensure guest requests and special requirements are met
promptly.
- Manage room reservations, including making new reservations, modifying existing bookings, and
processing cancellations.
- Process payments, collect and record guest information, and maintain confidentiality of all guest data.
- Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
- Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
- Assist guests with transportation, dining, and entertainment arrangements.
- Maintain a working knowledge of hotel policies, procedures, and safety protocols.
- Complete required daily checklist items with set timeframes.
- Handle cash and credit transactions accurately and efficiently.
Please note :- Candidates applying for this role, should have felxible availability and ready to work during the Night shifts.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
