Description:
About STAIRLOCK
STAIRLOCK is a national leader in stair design, manufacturing, and installation. We work with Australia’s top builders to deliver innovative staircase solutions that combine quality, precision, and speed. Our business is growing – and we’re looking for standout team players to grow with us.
About the Role
Reporting to the State Business Manager SA & QLD you’ll manage everything from quote setup and order processing to CAD coordination, customer follow-ups, and data accuracy. You’ll work across departments, liaise with builders, and support our Area Sales Managers to convert leads into completed jobs. Working from our modern head office in Lionsgate Business Park, Elizabeth South, you’ll work alongside 2 Customer Solutions Administrators and have on the job training and support from day 1. This is a full-time position, or part-time over 5 days (school hours available).
What You’ll Do
- Process quotes, purchase orders, and call-ups in NetSuite ERP
- Upload plans and documents, manage inbox traffic, and triage requests
- Follow up quotes, deposits, and CAD drawings with customers
- Coordinate with sales, factory, CAD, and site teams to keep jobs moving
- Own the builder experience from first enquiry
What You Bring
- Prior experience in administration or customer service
- Strong CRM or ERP system experience
- High level of attention to detail, and strong data-entry skills
- High-level written and phone communication skills
What We Offer
- A culture that backs its people — you’ll join a collaborative and high-performing team that celebrates in shared success
- Flexibility that works for real life — with flexible work arrangements and understanding for what matters outside of work
- Your birthday is on us — take a paid day off to celebrate you
- Wellbeing matters — access to a confidential Employee Assistance Program (EAP) to support your mental health and personal wellbeing
- Grow with us — structured training, mentoring, and real career development pathways as we expand.
- Be part of something bigger — STAIRLOCK is growing fast, and we’re investing in people who want to grow with us
Apply Now
Click Apply to be redirected to our recruitment portal and follow the prompts to submit your application including a cover letter and resume.
For a confidential discussion or to find out more about the role, please contact Kerri Willshire, HR Coordinator, at
[email protected] or on 0407 712 123.
Applications are reviewed as received. Our recruitment process consists of an initial screening call, and a 2 stage interview process. Shortlisted candidates will be asked to provide 2 professional referees who they have reported to.
