At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the greatest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
Here’s how you will make a difference in this role…
In this leadership role , as Workforce Planning & Optimisation Manager you will be responsible for leading and transforming the workforce planning function across our key brands of Maxxia and RemServ ; in-so-doing you will ensure workforce supply, capability and capacity are aligned to customer demand, service commitments and business objectives.
The position plays a critical role in supporting operational transformation by leading data-driven decision-making, improving workforce efficiency, strengthening planning capability and ensuring workforce management processes, systems and reporting which will support a scalable and sustainable operating model across both contact centre and processing operations.
At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:
Develop and coach the workforce planning team, building capability in forecasting, planning, optimisation and business improvement.
Own workforce planning outcomes, including service levels, workforce efficiency, capacity performance and operational effectiveness.
Review workforce trends, risks and opportunities, driving actions that improve productivity, utilisation , service performance and customer outcomes.
To be considered for this role you will have:
Demonstrated experience leading workforce planning teams responsible for forecasting, modelling, BI reporting, capacity planning and WFM systems.
What we can offer you:
· Strong culture and the support of a values-based recognition program
· Novated leasing benefits and discounts
· 12 weeks paid parental leave
· Comprehensive learning and development opportunities to support your career growth
· Sonder digital wellbeing platform , providing personalised support 24/7, plus annual flu vaccinations
· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
· Exempt Employee Share Plan
· Volunteer leave & Career break
· MMS Rewards program
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
· We value the skills and attributes veterans can bring to our organisation.
· We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]
