- Help people solve technology problems every day.
- Keep vital systems running for staff across the department.
- Build your technology support skills in a varied and supportive role.
- Work in a team that helps deliver better services for Victoria.
- Ongoing, full-time role earning $81,496 - $98,955 per year, plus super.
What you will do
As service desk support officer, you will provide first-level technology support for staff across the department.
You will help people resolve technology issues while delivering clear and timely service.
You will:
- provide timely support for incidents and service requests
- assess, log, investigate and resolve basic software, hardware and application issues
- keep customers informed and maintain accurate records throughout each request
- prepare and update clear support procedures and identify opportunities for service improvements
- work with internal teams and technology providers to meet agreed service levels.
About you
A relevant tertiary qualification is highly desired. An ITIL Foundation qualification is also highly desired.
You should also have:
experience using service management systems
- strong customer service, spreadsheet and word processing skills
- sound experience in request fulfilment, administration or a similar government environment
- the ability to solve problems, communicate clearly, work collaboratively and use technology with confidence.
To learn even more about this role, please read the position description. If you have any further questions, feel free to email Chloe Stewart at [email protected].
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
