ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Financial Capability Worker (Intake Operator)
Tea Tree Gully Corps, Modbury SA
Hybrid flexible working arrangements with one day work from home
Every day, people reach out in moments of financial stress, uncertainty or crisis. They are often overwhelmed and looking for someone who will listen with patience, offer clarity and help them take the first step toward stability. As a Financial Capability Worker (Intake Operator), you become that steady and reassuring presence. You guide individuals and families through immediate challenges, connect them with the right support and help them feel hopeful about the future. This role makes a genuine difference from the very first conversation and creates a pathway for people to rebuild confidence, capability and long-term financial wellbeing.
This role sits at the heart of our intake service, supporting people who are experiencing financial hardship. You will respond to inbound calls to the National Debt Helpline, provide accurate information and support, complete triage and assessment and connect callers to appropriate services if required. You will also conduct individual appointments for a range of support programs. You will also contribute to community engagement activities and keep service information on the Affordable SA website current and accessible.
This permanent full-time position sits within the Community Engagement team, reporting to the Moneycare SA/NT Team Leader. Pay is in accordance with a SCHADS Level 3.
How you will make an impact
If you feel drawn to a role where your calm, compassionate presence can make a real difference, we would love to hear from you. Please submit your resume and a short cover letter outlining your interest in the position.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
