Key responsibilities include:
- Developing authentic relationships with patients and establishing trust throughout their treatment journey
- Taking the time to understand each patient’s individual needs, objectives, concerns and any obstacles to treatment
- Communicating treatment recommendations clearly, including the proposed plan and required next steps
- Discussing treatment costs, payment methods and available financing options with patients
- Supporting patients with payment arrangements and, where applicable, early release of superannuation options
- Responding to patient enquiries and providing reassurance when concerns or questions arise
- Preparing tailored patient resources and treatment-planning information to support informed decision-making
- Facilitating treatment acceptance and ensuring a smooth transition to the scheduling team
- Maintaining contact with patients who require additional time before committing to treatment
- Providing consistently high-quality communication while keeping patient information and records accurate and up to date
- Managing and progressing your patient pipeline to ensure all potential treatment opportunities are appropriately followed up
- Tracking treatment acceptance rates and reviewing individual performance against agreed outcomes
- This role extends well beyond administration. Treatment Coordinators are an integral part of delivering an outstanding patient experience while also contributing directly to the continued growth and success of the practice.
Who We’re Looking For
We’re seeking a confident and people-focused professional who can:
- Communicate effectively with a wide range of patients and personality types
- Build genuine connections and create a sense of trust and comfort from the outset
- Have confident, respectful conversations about complex treatment options and significant financial commitments
- Bring a results-focused and commercially aware mindset to the role
- Work comfortably with agreed targets, KPIs and performance expectations
- Stay organised and consistent when managing patient follow-up and ongoing communication
- Understand the underlying concerns that may prevent a patient from proceeding and work with them to identify suitable solutions
- Present themselves professionally and communicate with confidence in a consultation setting
- Be open to feedback, coaching and continuous development in treatment coordination and communication
- Take responsibility for managing their patient pipeline and achieving positive outcomes
- Previous experience in treatment coordination, dentistry, healthcare, consultative sales or another high-value client-facing role will be considered highly beneficial
While dental experience is an advantage, it is not essential. We place equal value on strong communication, emotional intelligence, organisation, professionalism and the ability to build meaningful trust with patients.
What We Offer
- Earning potential of $45-55 per hour, combining a base rate with performance-based incentives
- A results-focused incentive program designed to recognise and reward performance
- Comprehensive onboarding and training across our treatment coordination processes and patient journey
- Ongoing training in communication, consultation and sales techniques
- Access to professional development opportunities and relevant external education
- Experience across a broad range of dentistry, including comprehensive, cosmetic, implant and surgical treatments
- Contemporary systems and technology designed to streamline patient communication and follow-up
- Guidance and support from an experienced clinical and leadership team
- A genuine pathway to becoming a highly skilled and successful Treatment Coordinator
We are committed to investing in our people and developing their capabilities. We’re looking for someone who is eager to become highly proficient in treatment coordination and make a meaningful impact, rather than simply completing the day-to-day requirements of the position.
If you’re an engaging communicator who enjoys working towards meaningful results and genuinely cares about helping patients take the next step towards treatment that can positively impact their health, wellbeing and confidence, we’d be keen to hear from you.
To apply: Please provide your resume along with a short cover letter outlining your relevant experience in treatment coordination, sales or patient/client communication, and why you believe you would be a strong fit for this position.
Pay: $45.00 – $55.00 per hour
Work Location: In person
