About Powerhouse
Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.
Academy and Residency Operations Coordinator
Clerk Grade 7/8
Temporary, Full time, up to 4 years
Behind every successful Academy program, and overnight stay at Powerhouse is someone making sure every detail comes together seamlessly. From welcoming school groups and supporting internationally renowned Residency guests, to coordinating accommodation, meals, movement across site and responding to the unexpected, you'll be the person who keeps everything running while creating an experience that people remember for all the right reasons.
As the Academy & Residency Operations Coordinator, you will be at the centre of a dynamic, people-focused operation. No two days are the same. One moment you'll be coordinating room readiness and working alongside housekeeping and food and beverage teams, the next you will be supporting teachers, collaborating with senior leaders, resolving operational challenges or stepping in to lead the frontline team during busy periods.
This is a role for someone who enjoys bringing people together, building strong relationships and finding practical solutions in a fast-moving environment. You'll thrive if you're naturally organised, calm under pressure and motivated by delivering exceptional experiences for every guest who walks through our doors.
About the role
As the Academy & Residency Operations Coordinator, you will:
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Coordinate the daily operations of the Lang Walker Academy and Powerhouse Residencies, ensuring accommodation, shared spaces and operational areas are presentation ready.
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Coordinate food and beverage services, room readiness, group movements and daily operational schedules.
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Act as the primary operational contact for Academy teachers, supervising adults and Residency guests, providing exceptional customer service and resolving issues promptly.
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Work collaboratively with housekeeping, facilities, food and beverage, reservations, guest relations and Duty Managers to ensure seamless operations.
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Supervise and provide day-to-day direction to the Academy & Residency Operations Assistant and Visitor Hosts when required.
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Respond calmly and confidently to changing priorities and operational challenges while protecting the guest experience.
About you
You are someone who enjoys making things happen behind the scenes while creating positive experiences for others. You build trust quickly, communicate confidently with people at all levels and remain composed when plans change. You're equally comfortable leading a team, coordinating multiple moving parts and stepping in wherever needed to ensure the operation runs smoothly.
Application
Please include your response to the questions below in your cover letter.
This role will manage visitor services, f&b, housekeeping, and academy schedules while supporting students, residency guests and senior stakeholders. Tell us about a time multiple things went wrong simultaneously. How did you prioritise, communicate, lead your team and ensure the best possible outcome?
This role requires you to work collaboratively with a diverse range of stakeholders, including Academy teachers, Residency guests, senior leaders, contractors, and operational teams. Briefly share a time you managed differing stakeholder needs or expectations. How did you build relationships, navigate any challenges, and ensure the required outcome was delivered?
Position Description
Candidate Guide
To Apply: Please submit a CV and Cover letter
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans.
