Join a welcoming, family-owned team and be the warm voice and organized hub behind one of Australia’s leading commercial wholesale nurseries!
Since 1984, Downes Wholesale Nursery has grown to become one of Australia’s largest wholesale plant suppliers to the commercial landscaping, council, and development sectors. Operating across 100 acres in Theresa Park and Northern NSW, we take immense pride in our green assets, our high standards, and our supportive workplace culture.
We are seeking a bright, motivated, and proactive Reception & Office Administrator to join our main office team. You will be the face and voice of our nursery headquarters, providing vital administrative support to our busy sales desk and ensuring daily office operations run seamlessly.
Key Responsibilities
- First Point of Contact: Warmly greet office visitors and handle incoming calls, directing enquiries and delivery drivers to the correct team members promptly.
- Sales Desk Support: Assist our internal sales consultants with processing client orders, preparing documentation, and following up on client enquiries.
- Data & Order Entry: Input daily sales orders, quotes, and customer information into our management systems with high accuracy.
- Reporting & Documentation: Assist with basic operational reporting, data updates, and maintaining accurate filing systems.
- General Office Administration: Manage incoming/outgoing mail, maintain office supplies, and keep the reception area clean, welcoming, and organised.
About You
You are a positive team player who thrives in a fast-paced environment, takes pride in high attention to detail, and enjoys helping others.
Essential Criteria:
- Technical Proficiency: Strong computer literacy, including good hands-on knowledge of the Microsoft Office suite (Word, Excel, Outlook).
- Communication Skills: Professional, clear, and confident phone manner and written communication skills.
- Organizational Ability: Strong time management skills, sharp attention to detail, and the ability to prioritize tasks and work autonomously when needed.
- Customer Service Mindset: A committed, professional approach to assisting clients and supporting your colleagues.
- Team Spirit: A reliable, "can-do" attitude and the ability to collaborate effectively in a friendly office environment.
Why Join the Downes Team?
- Great Workplace Culture: Work in a pleasant, scenic environment alongside a family-owned team who truly love what they do.
- Career Growth: We value investing in our staff and offer training opportunities to help expand your skill set within the business.
- Job Security & Stability: Enjoy the peace of mind that comes with a permanent, full-time role at a long-standing, family-owned industry leader that has been thriving since 1984.
- A Refreshing Work Environment: Leave the noisy CBD behind! Work in a scenic, pleasant setting surrounded by greenery at our Theresa Park headquarters, alongside a friendly team that genuinely loves what they do.
- Predictable Hours: Enjoy consistent weekday hours that allow you to plan your life outside of work and maintain a healthy work-life balance.
Pay: $59,000.00 – $65,000.00 per year
Work Location: In person
