Exceptional Hospitality Starts with You
At Hilton, we believe hospitality begins long before a guest checks in. It starts with the person who answers the phone, responds to an enquiry, and creates confidence that they've chosen the right hotel.
As a Reservations Agent , you'll play an important role in shaping our guests' journey from their very first interaction. You'll combine outstanding customer service with commercial awareness to convert enquiries into confirmed bookings, maximise revenue, and create exceptional experiences that reflect Hilton's promise to spread the light and warmth of hospitality.
Working closely with our Commercial and Front Office teams, you'll build lasting relationships with returning guests, corporate clients, and Hilton Honors members while ensuring every reservation is handled with care, accuracy, and professionalism.
Discover Your Next Destination
Located in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service. As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day
A World of Rewards
- Enjoy the convenience of a fully provided and laundered uniform
- Complimentary fresh and healthy meals while on duty
- Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.
- Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more ( Responsible Business | Travel with Purpose | Hilton TWP )
- Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe
- Fitness Passport - access a wide network of gyms and fitness centres
- Up to 25% off Food & Beverage across participating outlets
- Year-round recognition programmes celebrating your contributions and achievements
- Wellbeing initiatives to support your mental and physical health
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- A minimum of 12 months of full Australian working rights (sponsorship is not offered)
- Be physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered).
- Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time management.
- Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
- Self-motivated and adaptable, able to work independently and as part of a team.
- Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
- Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
