About Us
Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.
We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.
Shape your future. Serve your Community. Belong to something bigger.
About this Position:
Reporting to the Grants, Revenue and Rates Lead, the Senior Rates Officer is responsible for delivering specialist rating services, including the accurate levy of rates and charges, maintaining property and debtor records, and supporting revenue management functions.
This role is instrumental in ensuring Council’s rating processes are efficient, compliant with legislation, and aligned with best practice financial management. You will also contribute to revenue modelling, forecasting, and continuous improvement of rating structures and processes.
What We can offer you:
- Flexible work options working within operational requirements.
- Employee Assistance and Health & Wellbeing Programs.
- Training and development opportunities.
What we trust you to deliver:
Maintain the integrity of Council’s rating database (ownership, valuations, categories and addresses)
Prepare and issue rates and annual charges notices and manage instalment schedules
Administer pensioner concessions, rates rebates, payment arrangements and hardship applications
Support debt recovery processes in line with legislation and Council policies
Analyse and review rating structures, benchmarks and revenue performance
Provide accurate reporting, forecasting and insights to support financial planning
Respond to complex customer enquiries with professionalism and clarity
Contribute to audits, policy reviews and process improvements
Build strong relationships with internal stakeholders and external partners
What you will need to be successful:
- Certificate IV in Financial Services, Business or equivalent experience.
- NSW Class C Driver Licence.
Strong attention to detail, accuracy and numeracy skills
Excellent time management and ability to meet deadlines during peak periods
Sound judgement and a collaborative, empathetic approach (particularly in hardship cases)
A proactive mindset with a drive for continuous improvement
Strong communication skills with the ability to explain complex matters clearly
A commitment to teamwork, integrity and Council values
Full position description:
Full Time: 70 hours a fortnight
Salary: A salary starting from $97,677 per annum + superannuation
Closing date: Friday 24 July 2026 at 4:00pm .
Contact: If you want to know more about this opportunity, please contact Mark Mercer, Manager Finance Partnering, Corporate Planning and Revenue on 02 66250500.
Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.
Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include health assessments (such as functional fitness, audio, chest x-ray, spirometry, drug testing), validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.
We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
