Marsh
We are seeking a talented individual to join our Claims Operations team at Marsh . This role will be based in Perth. This is a hybrid role that has a requirement of working at least three days a week in the office.
As a Senior Claims Advisor , you will support the management of complex and escalated claims, including assessing coverage and identifying the policies impacted. You will work closely with clients, insurers, and internal stakeholders to resolve issues where possible, escalate matters when needed, and help maintain high-quality claims outcomes.
Review complex and escalated claims notifications and supporting documentation to assess coverage and the policies impacte d
Pr ovide clear guidance on claims handling, resolving issues where possible and escalating matters to Claims Advocates when required
Maintain regular contact with a portfolio of large and complex clients to build trusted relationships and support timely claims management
Liaise with clients and insurers to manage notifications, updates, information requests, acknowledgements, queries, and contentious claims
Support internal and external audits and contribute practical recommendations to improve claims processes and team performance
Mentor, train, and guide colleagues to strengthen the team’s technical capability and consistency
Proven experience handling complex claims across Property , Liability and Marine in an insurance or broking environment
Well-developed understanding of claims processes, coverage considerations, and insurer and client communication
Ability to manage multiple priorities while maintaining accuracy, service quality, and attention to detail
Demonstrated experience building effective working relationships with clients, insurers, and internal stakeholders
What makes you stand out:
Experience supporting large or complex client portfolios
Exposure to internal or external audit processes
Experience mentoring or coaching colleagues in claims handling
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
