- Lead learning quality, assessment standards, and evaluation across TZV
- Drive RTO compliance, audit readiness, and VRQA regulatory governance
- Full time, ongoing role located in Burwood East with hybrid options available
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
The Senior Advisor, Quality and RTO Compliance role is responsible for supporting the continuous improvement, quality assurance and regulatory compliance of learning and assessment across Triple Zero Victoria (TZV).
The role is responsible for the quality and compliance functions associated with TZV’s Registered Training Organisation (RTO), including regulatory compliance, audit readiness, validation and moderation, quality assurance, continuous improvement and regulatory reporting.
Day to day responsibilities include:
- Deliver and measure TZV’s people strategy to ensure complete alignment with overarching business goals.
- Build strong stakeholder relationships and deliver commercial, high-quality P&C advice on generalist matters and performance management.
- Provide hands-on, on-site support to leaders for recruitment, employee wellbeing, and performance processes.
- Lead portfolio people planning and learning initiatives, collaborating with Workforce Operations to achieve recruitment targets.
- Drive employee growth through regular coaching, effective appraisals, development plans, and targeted performance improvement processes.
About You
The successful candidate will have the following qualifications, skills and experience:
- TAE50116 Diploma of Vocational Education and Training (or equivalent) or willingness to obtain an appropriate qualification relevant to the responsibilities of the role.
- Demonstrated experience in learning quality assurance, learning evaluation, RTO compliance, vocational education and training, or a comparable learning governance environment.
- Demonstrated experience applying continuous improvement methodologies to learning, assessment, capability or organisational performance.
- Strong knowledge and practical experience in RTO compliance, regulatory requirements, audit preparation and quality assurance processes.
- Demonstrated experience interpreting data and evidence to identify trends, risks, systemic issues and opportunities for improvement.
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
- Employee assistance program for employees and eligible family members
- Discounted health insurance, banking services and gym membership
- ‘Memberlink’ discount card, accepted by 1,000's of retailers and services providers
- Free staff parking at all our sites
- Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply’ button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email [email protected].
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 6 September, 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].
