FOH Team Leader
Job description:
Casa Nova Italian is a warm, growth-focused Italian restaurant group where you can create, belong and become as you develop your career across multiple NSW venues.
We’re a family-owned group with multiple venues across NSW and a strong local following in East Maitland.
About the role
We are looking for a motivated Front of House Team Leader to help lead our service team and support smooth daily operations. This is a hands-on leadership role focused on guest experience, team coordination, and maintaining high service standards.
What you’ll do
- Lead and support FOH staff during service.
- Assign sections and coordinate hosts, servers, bar and pass.
- Set the tone for great guest service and team presentation.
- Welcome and seat guests during busy periods.
- Handle guest feedback and minor service issues promptly.
- Support training of new team members.
- Assist with cash handling, till counts, and end-of-shift reporting.
- Help communicate shift priorities and keep service running smoothly.
What we’re looking for
- Previous hospitality or FOH experience.
- Strong communication and leadership skills.
- Calm under pressure during busy service periods.
- A hands-on team player who leads by example.
- Good problem-solving and customer service skills.
- Reliability, initiative, and a professional attitude.
What we offer
- Supportive team environment.
- Opportunity to step into leadership and grow.
- Training and development.
- Competitive pay based on experience.
Hours and pay
- Casual/partime shifts with consistent hours available for the right people
- Mix of lunch and dinner shifts, including weekends, based on roster
- Pay in line with the Restaurant Industry Award, with higher rates on evenings, weekends and public holidays
- Staff meals/discounts and opportunities to grow within the Casa Nova group
Pay: $32.31 – $47.18 per hour
Benefits:
- Employee discount
- Free drinks
- Free food
Work Location: In person
