THE ROLE
We're looking for an experienced Senior Customer Support Officer to take on a specialist role within our Children's Services Support Services Team! You'll manage Child Care Subsidy (CCS) and ACCS administration, accounts payable and receivable, debt management, and complex account reconciliation, including staff billing for partner schools. You'll also assist our Customer Support Officer team on any complex or escalated enquiries. This role is full-time, with 38 hours per week on offer.
Key Responsibilities:
- Administer ACCS Certificates and Determinations, including compliance documentation and case notes
- Provide specialist advice to families on CCS eligibility, subsidy calculations and billing
- Process accounts payable and receivable, invoices and financial reports
- Reconcile bank statements and resolve discrepancies
- Manage staff account reconciliation and billing for partner schools
- Support debt management, including payment plans and escalation of outstanding accounts
- Provide account administration and liaison support for families under Department for Child Protection guardianship
- Guide the Support Officer team on complex or non-routine enquiries
SKILLS & EXPERIENCE
- Relevant Qualification in children’s services, business administration, accounting or equivalent experience
- Proven experience in accounts administration, bookkeeping or a similar role
- Demonstrated experience with Child Care Subsidy or a similar compliance scheme
- Strong working knowledge of and confident Excel skills
- High attention to detail and accuracy when handling financial information
- A confident communicator, comfortable liaising with external agencies including Services Australia and the Department for Child Protection
- A reliable, organised and customer-focused approach
To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job.
ABOUT THE Y
YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.
BENEFITS WITH THE Y
- Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together
- YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services
- Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support
- Career Growth Opportunities - A cultureof empowerment and growth with ongoing opportunities for learning and career/skill development
HOW TO APPLY
For a confidential discussion about this opportunity, please contact Natalie Rac via email [email protected] or call (08) 8200 2516.
Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.
Applications close 14th of August 2026.
COMMITMENT TO SAFEGUARDING CHILDREN
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:
- National Police Check (issued in the last 6 months)
- DHS Working With Children Check
- International Criminal History Record Check (if worked overseas in the last 5 years)
To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children
YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.
Pay: $32.67 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Gym membership
Work Location: In person
