Operations Manager / Office Manager
Flexible Hybrid Role | Inner West Sydney | Fast-Growing AML & Real Estate Compliance Business
We are a fast-growing Australian Anti-Money Laundering (AML) compliance business helping real estate agencies prepare for the upcoming AML reforms.
We are looking for an experienced, proactive, and highly organised Operations Manager / Office Manager to support the day-to-day running of the business and work closely with the Managing Director across operations, client management, onboarding, administration, and business growth initiatives.
This is a diverse and hands-on role suited to someone who enjoys variety, thrives in a fast-paced environment, and is comfortable wearing multiple hats.
About the Role
You will play a key role in helping manage daily business operations, client communication, onboarding coordination, internal processes, and administrative support.
This role would suit someone with experience in:
- Real estate operations
- AML compliance operations in banking or financial services
- Customer service or account management
- Executive assistant or office management roles
You’ll be working closely with the Managing Director and supporting various areas of the business including operations, client onboarding, recruitment, process improvement, HR coordination, and general business administration.
No two days are the same — this role is perfect for someone who enjoys problem-solving, learning new things, and being part of a growing business where they can make a real impact.
Key Responsibilities
- Managing day-to-day business operations and administration
- Coordinating client onboarding and training sessions
- Responding to client queries via phone and email
- Supporting customer accounts and maintaining strong client relationships
- Assisting with recruitment and hiring coordination
- Creating and maintaining business procedures and internal processes
- Supporting sales, marketing, HR, and operational initiatives
- Managing calendars, scheduling, and administrative tasks
- Helping improve workflows and keep the business organised and efficient
About You
We’re looking for someone who is:
- Extremely organised and detail-oriented
- Resourceful, proactive, and able to self-manage
- Confident communicating with clients and stakeholders
- Professional with strong written and verbal communication skills
- Comfortable working in a fast-paced and evolving environment
- Tech-savvy and quick to learn new systems
- Able to juggle multiple priorities and stay calm under pressure
- Positive, adaptable, and eager to learn
Highly Regarded
- Experience in real estate, property, or conveyancing industries
- AML, compliance, onboarding, or operations experience
- Executive assistant or office management experience
- Experience creating processes or improving business operations
- Experience coordinating teams or supporting recruitment
Why Join Us?
- Be part of a small, growing team with a genuinely supportive and down-to-earth culture
- Opportunity to learn across all areas of the business and develop new skills quickly
- Open and collaborative environment where ideas are encouraged
- We value initiative, curiosity, and people who love to learn
- We believe experimenting is part of growth — failing, learning, and improving is completely okay here
- Flexible hybrid working arrangements with work-from-home available
- Opportunity to grow with a rapidly expanding business making a real impact in the real estate industry
We have an office based in Sydney’s Inner West, so ideally we’re looking for someone local who can attend the office on an ad hoc basis when needed.
If you’re someone who enjoys variety, takes initiative, and wants to grow alongside an ambitious business, we’d love to hear from you.
Please email your CV to [email protected] to apply or to learn more about the opportunity.
Pay: $120,000.00 – $150,000.00 per year
Work Location: Hybrid remote in Marrickville NSW
