Team Leader – Australian Direct Tutoring
Australian Direct Tutoring (ADT) is seeking a motivated, organised and people-focused Team Leader to join our growing education team.
This is an exciting opportunity for an experienced education professional, Academic Trainer, senior tutor or emerging leader who is ready to take the next step in their career and contribute to the success of students, families and our Academic Trainer network.
With 17 years of operation, Australian Direct Tutoring supports students and families across Brisbane, Sydney, Melbourne and North Queensland, delivering personalised tutoring and educational support across a range of learning needs.
The Role
As a Team Leader, you will play an important role in supporting the day-to-day performance of Academic Trainers and ensuring students receive a consistent, professional and high-quality tutoring experience.
You will act as a key point of communication between Academic Trainers, Student Services, families and management, while helping to ensure that tutoring programs are delivered in accordance with ADT's standards, learning plans, policies and procedures.
This role is suited to someone who can lead by example, communicate professionally, solve problems independently and take ownership of their responsibilities.
Key ResponsibilitiesAcademic Trainer Leadership
- Support and guide Academic Trainers in their assigned team.
- Monitor trainer engagement, communication and professional conduct.
- Assist trainers with student learning plans, session preparation and reporting.
- Provide constructive feedback and coaching to improve trainer performance.
- Encourage trainers to communicate proactively with Team Leaders and Student Services.
- Identify concerns or performance issues and escalate them appropriately.
- Support new Academic Trainers as they transition into their role.
Student & Family Support
- Monitor the quality and consistency of student tutoring services.
- Review student progress and identify areas requiring additional support.
- Assist with resolving student, parent or trainer concerns.
- Support communication between families, Academic Trainers and ADT.
- Ensure appropriate follow-up occurs when concerns or missed sessions arise.
- Promote a positive and professional customer experience.
Academic Quality & Compliance
- Ensure Academic Trainers are following ADT learning and reporting standards.
- Monitor completion of Learning Plans and Trainer Reports.
- Encourage curriculum-aligned tutoring practices.
- Support the implementation of diagnostic assessments and intervention strategies.
- Ensure required documentation and communication is completed accurately.
- Maintain confidentiality and comply with ADT policies and procedures.
Team Management
- Conduct regular communication with Academic Trainers.
- Provide weekly updates, reminders and operational information.
- Monitor team workload, responsiveness and task completion.
- Assist with allocating or reallocating work when required.
- Identify operational issues before they affect students or customers.
- Work collaboratively with other Team Leaders and management.
Systems & Administration
- Maintain accurate records within ADT's management systems.
- Monitor Microsoft Teams communication and respond to important matters promptly.
- Use ADT systems to review student, trainer and operational information.
- Complete administrative tasks within required timeframes.
- Ensure information is recorded accurately and professionally.
What We Are Looking For
The successful candidate will demonstrate:
- Strong leadership and communication skills.
- Excellent organisation and time-management abilities.
- A professional and mature approach to workplace responsibilities.
- Strong attention to detail.
- The ability to work independently and take initiative.
- Confidence providing feedback and managing difficult conversations.
- Strong problem-solving and decision-making skills.
- A genuine interest in education and student development.
- The ability to motivate and support other team members.
- Strong written and verbal English communication.
- Reliability and consistency.
- A willingness to learn ADT systems, processes and procedures.
Education Experience
Experience in one or more of the following areas will be highly regarded:
- Tutoring or academic training.
- Education or teaching.
- Team leadership or supervision.
- Student support.
- Customer service.
- Education administration.
- Youth or community services.
- University leadership or mentoring.
Previous formal management experience is not essential. We are particularly interested in candidates who have demonstrated leadership potential, independence and a willingness to take responsibility.
Key Attributes
We are looking for someone who is:
Leadership-focused
You are comfortable supporting others, providing direction and leading by example.
Accountable
You take ownership of tasks and follow responsibilities through to completion.
Proactive
You identify issues early and take action rather than waiting for problems to escalate.
Organised
You can manage competing priorities while maintaining accuracy and professionalism.
People-focused
You understand that effective leadership involves supporting, motivating and developing others.
Professional
You communicate respectfully and represent Australian Direct Tutoring to a high standard.
Student-focused
You understand that every operational decision ultimately contributes to the student's educational experience.
Performance Expectations
The Team Leader will be expected to:
- Maintain consistent communication with their assigned team.
- Respond to important operational communications within appropriate timeframes.
- Monitor trainer performance and engagement.
- Ensure student-related matters are followed up promptly.
- Maintain accurate records and documentation.
- Complete assigned Team Leader responsibilities within required deadlines.
- Participate in meetings, training and professional development.
- Support continuous improvement across the ADT tutoring network.
- Demonstrate increasing independence and leadership capability.
Why Join Australian Direct Tutoring?
At ADT, you will have the opportunity to:
- Develop your leadership and management experience.
- Work within a growing Australian education organisation.
- Make a meaningful contribution to student outcomes.
- Support and mentor Academic Trainers.
- Develop professional skills in education management and operations.
- Work collaboratively with an experienced management team.
- Progress into more senior leadership opportunities as the organisation grows.
Career Development
Australian Direct Tutoring is committed to developing future leaders within the organisation.
High-performing Team Leaders may have opportunities to progress into roles such as:
Team Leader → Senior Team Leader → Assistant Team Manager → Team Manager → Senior Management
Career progression will be based on demonstrated performance, leadership capability, independence, reliability and contribution to the organisation.
Mandatory Requirements
Successful applicants may be required to provide:
- Valid Working with Children Check / Blue Card where applicable.
- Police Clearance / relevant background checks where required.
- Evidence of Australian working rights.
- Relevant qualifications or experience.
- Satisfactory completion of ADT onboarding and training requirements.
How to Apply
If you are passionate about education, enjoy supporting people and are ready to develop your leadership career, we would love to hear from you.
Please submit your:
- Resume/CV
- Brief cover letter outlining your leadership experience and interest in the position
- Availability
- Relevant qualifications and/or education experience
Join Australian Direct Tutoring and help lead the people who help students succeed.
Pay: $29.00 – $41.00 per hour
Work Location: Remote
