Job description
Agency Department of Health Work unit Hospital Switchboard
Job title Switchboard Operator Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Alice Springs
Position number 4157 RTF 351317 Closing 12/07/2026
Contact officer Shelby Spencer, A/Emergency Management Manager at [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351317
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Provide an emergency response and Switchboard reception function at Alice Springs Hospital working 24/7 rotating roster with
participating team-members.
Context statement
Applicants must be prepared to work a full-time rotating shift work roster, work independently, make decisions based on
implemented protocols in diverse situations, and use sound judgement to find solutions to issues as and when they arise
Key duties and responsibilities
1. Provide immediate response to various internal and external emergency situations executing appropriate actions in accordance
with emergency codes used within ASH, whilst maintaining a calm, methodical, and logical approach.
2. Participate in a 24/7 rotating roster.
3. Compliance with Approved Guidelines and Policies for Switchboard Operational Procedures.
4. Monitor alarms from various hospital systems and promptly notify the appropriate personnel to ensure critical events are
addressed in a timely manner.
5. Participate in Continuous Quality Improvement (CQI) and adhere to Workplace Health Safety (WHS) Standards.
6. Provide a friendly, professional and respectful front-line service at ASH Switchboard.
7. Support team members individually and as a group.
8. Follow defined service quality standards, WHS policies and procedures relating to the work being undertaken in order to
ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Demonstrated ability working under pressure in a fast-paced and busy service department, managing competing priorities
while maintaining strong attention to detail and possess high quality standards managing competing priorities.
2. Demonstrated sound diction, interpersonal and communication skills including cross-cultural sensitivity when dealing with
clients and colleagues.
3. Demonstrated experience effectively managing challenging enquiries in a calm and professional manner.
4. Demonstrated experience interpreting and applying relevant policies and procedures, including privacy and confidentiality
requirements.
5. Proven experience using Microsoft suite e.g. Outlook, Excel, Word and other similar Administrative documentation, with the
ability to quickly learn and adapt to various software applications
6. Proven ability to prioritise and manage multiple tasks simultaneously, meet deadlines, remain composed under pressure, and
adapt to operate in an unpredictable environment.
7. High level of self-management to work independently and within a team in an essential frontline service environment.
8. Commitment to working across a 24/7 rotating shift roster.
9. Demonstrated ability to respond calmly and appropriately to emergency situations arising in a fast-paced environment.
10. Demonstrated well developed written and oral communication skills with the ability to interpret complex rosters or similar.
Desirable
1. Knowledge of medical terminology or experience in health care service operations.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice
and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.
For immunisation requirements - Category B (indirect contact with blood or body substances), check with contact person for
requirements.
