Overview:
Account Manager (Sales Focused) - based in Alexandria, Sydney
Responsibilities:
Who We Are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.
If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.
The Position:
The Account Manager is responsible for managing and growing a portfolio of airline and aviation customer accounts within an assigned geographic territory. This role serves as the primary commercial point of contact between customers and Panasonic Avionics Corporation, driving revenue growth, ensuring superior customer satisfaction, and building long-term strategic partnerships. The Account Manager leads end-to-end sales activity, develops account growth strategies, and works cross-functionally with internal teams to deliver exceptional service across all In-Flight Entertainment (IFE) and connectivity products.
Duties and responsibilities:
Account Management
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Manage assigned customer accounts as the primary point of contact, and support other accounts as directed.
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Develop and maintain excellent working relationships with customer management teams to promote all Panasonic Avionics products and services.
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Own the Account Development Plan as the foundation for long-term business growth for each assigned customer.
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Review and ensure fulfillment of contractual requirements for all assigned customers.
Sales & Revenue
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Own the end-to-end sales funnel for assigned accounts, including pipeline management, forecasting, and win/loss analysis.
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Lead all sales efforts for assigned customers, including development of sales strategy, Profit & Loss statements, and customer proposals.
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Drive Executive approval processes for business proposals related to assigned customers.
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Assist in managing the regional budget and support the management team in establishing sales growth and profit targets for the region.
Reporting & Communication
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Prepare professional reports and presentations to communicate opportunities, risks, and performance updates to customer teams and senior management.
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Support business operations between the customer and Panasonic Avionics, including collections, revenue recognition, PO receipt, sales forecasting, and change requests.
Customer Satisfaction & Service
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Align the Regional Customer Success Management group so Panasonic can meet customer satisfaction demands and promote future business growth. Passenger and customer satisfaction across ALL products and services is a top priority.
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Ensure excellent execution, communication, and delivery across all internal and contracted departments that interface with or provide service to the customer.
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Manage customer survey activities and satisfaction scorecards, tracking ratings to objectively measure and improve customer experience.
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Identify deficiencies in resources or performance and work with the account team to resolve issues and protect and grow the business.
What We are Looking for:
Knowledge and Skills Requirements:
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Technical understanding of In-Flight Entertainment (IFE) systems and related components.
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Strong knowledge of the aviation industry or a related sector.
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Excellent written and verbal communication skills, with the ability to engage effectively with individuals across diverse social, cultural, economic, and educational backgrounds.
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Excellent financial acumen, including experience with P&L management, budgeting, and forecasting.
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Strong negotiation and presentation skills, with demonstrated ability to influence at senior and executive levels.
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Proven experience in problem-solving, decision-making, and multi-tasking, with the ability to respond to customer inquiries and issues in a professional and timely manner.
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Proficient in ServiceNow, Microsoft Word, Excel, PowerPoint, and Outlook.
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Demonstrates sound judgment in selecting methods and techniques to resolve complex, multi-faceted problems.
Education/Experience Requirements:
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Bachelor's degree in a related field, or commensurate work experience — required.
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Minimum 5 years of account management experience in the technology or aviation industry — required.
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Master of Business Administration (MBA) — preferred.
Other Requirements:
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Ability to travel domestically and internationally approximately 25% of the time.
Our Principles:
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
How to apply
Please click apply and answer all the screening questions.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. Thank you for your interest in Panasonic Avionics Corporation.
