About Us
We are a busy medical practice committed to delivering excellent patient care. We’re looking for a friendly, organised team-player to support our doctors and medical staff, handle reception operations, and help implement process improvements.
Role & Responsibilities
- Serve as a key point of contact for patients — greeting, liaising, and assisting with enquiries.
- Support doctors and clinical staff with bookings, scheduling, and patient flow.
- Perform general reception and administrative duties (e.g. managing appointments, processing bookings, invoicing, payments, WorkCover/insurance queries, follow-ups, and health questionnaires).
- Help implement initiatives and improvements to streamline operations and enhance patient experience.
- Assist with account queries and escalate to the Practice Manager or Office Manager when needed.
What We’re Looking For
- Experience working as a receptionist in a busy medical centre or healthcare setting is a plus.
- Strong multitasking, time-management and problem-solving skills.
- Good communication and interpersonal skills; friendly, courteous, and well-presented.
- Knowledge of Medicare procedures and billing/insurance processes.
- High-level computer literacy, including experience with medical software (e.g. Pracsoft, Medical Director, Best Practice — advantageous).
- A “can-do” attitude, professional demeanor and a commitment to customer service.
- This is a casual position, with an expected workload of approximately 15–20 hours per week. Availability to work on Saturdays is required.
Benefits
- Competitive pay
- Convenient location with street parking
- Supportive, friendly team & workplace culture
- Casual flexibility & reasonable hours
- Opportunities to grow and develop
How to apply
Click Apply for this job to submit your application
Job Type: Casual
Work Location: In person
