Introduction:
Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
Our goal is to provide services at the same time, on the same day and with the same team of home carers which means that you know the people who are coming and the time they will arrive.
As a registered charity, we specialise in caring for the elderly, empowering them to maintain their independence with dignity.
Our commitment lies in delivering in home services 7 days a week for Support at Home recipients and 5 days a week for CHSP recipients.
We prioritise trust and continuity by guaranteeing our clients consistent home carers and schedule service, thereby upholding their wellbeing and dignity.
Description:
The Role
As a Receptionist, you will be responsible for managing front office operations and providing administrative support, including but not limited to:
Answering and managing multi-line switchboard calls and enquiries.
Greeting clients and welcoming them into our office.
Processing incoming and outgoing mail and coordinating couriers.
Liaising with the Accounts team regarding the status of purchasing supplies.
Raising purchase orders for office and other supplies.
Verifying incoming purchase orders, inventory and supply status.
Maintaining and updating the customer management database.
Carrying out general administration and ad-hoc duties as required.
Managing pool vehicle administration and maintenance records.
Hours: 8:00 am – 4:30 pm
Part-Time | Job Share: Work 3 days one week and 2 days the next on a rotating fortnightly roster. Full time option to be considered for the right candidate.
Skills and Experiences:
Qualifications:
Qualification in Business Administration, Customer Service or a related field (desirable).
Essential:
2 years’ minimum experience in an administration and reception role.
50+ words typing speed per minute with a high level of accuracy.
Proven experience managing a multi–line switchboard.
Experience in a front-facing administration/reception role within a fast-paced, dynamic environment.
Current National Police Clearance (or willingness to obtain).
Demonstrated ability to relate to clients with empathy, understanding and respect.
Exposure to CRM management system.
Competencies:
Above average verbal and written communication skills.
Ability to prioritise tasks efficiently with flexibility and adaptability.
Advanced proficiency in Microsoft Office Suite applications (Word/Excel/PowerPoint or Canva).
Above average interpersonal skills.
Above average numerical skills.
Average problem-solving skills.
Proven attention to detail.
Fluent and clear English communication skills.
Resilient.
Desirable:
Experience in Aged Care.
Benefits:
Salary sacrifice options to optimize take-home pay (up to $18,500)
Free parking facilities.
How to apply:
This position is not suitable for flexible work arrangements.
Applications must include a tailored cover letter clearly outlining how your skills and experience align with the requirements of this role.
Only shortlisted candidates will be contacted and invited to complete a skills assessment as part of the selection process.
Make a difference with your receptionist skills – apply now and join our caring team!
