JOB SCOPE:
Maintain the cleanliness and tidiness in both AMEX, PPL and Skyteam lounges
JOB DESCRIPTION:
- Greet, receive and bid farewell to guests at the front reception counter.
- Collect Payment from guests at the reception counter before letting them enter the lounge.
- Assist guests with luggage on entry to and exit from the lounge.
- Assist guests with their internet access requirements
- Arrange shower facilities for guests
- Maintain the customer satisfaction level at the Company’s target set from time to time and conduct continual improvement to achieve the highest customer satisfaction level
- Make sure the reception area is always well prepared, clean, and monitored at all times.
- Determine access eligibility of guests' ability to read and interpret Admission instructions
- Handle customer questions and concerns
- Ensure checking process runs smoothly: Process the guest accurately and efficiently
- Adhere to brand standard during arrival and departure process
- Answer telephone/email inquiries and liase with airlines
- Take out boarding announcement
- Direct guests to boarding screens and to direction and distance of departure gates
- Communicate VIP arrivals to designated staff
- Maintain confidentiality of proprietary information and protect company assets
- Confidence to explain and upsell facilities given the opportunity
- Give out and retrieve feedback sheets as required
- Sign in contractors
- Prepare food labels etc. As required by the kitchen
- Prepare EOD& EOM reporting as required.
- Serve Passengers (Serving Alcohol, Coffee)
- Cleaning tables and Lounge when required
- Doing clearance and Rubbish run
- Helping the Lounge Manager and Supervisor at all times .
JOB REQUIREMENTS
- Able to work independently and work as a team
- Hardworking, holds accountability, creative and positive
- To be completely familiar with all instructions contained in employee handbook
- Contribute to a safe working environment by ensuring you are properly trained in safe working practices, safety hazard identification and risk assessment
- To attend training sessions and meetings if required
- To ensure you report to duty punctually, dressed and groomed to required standards
- To ensure you always provide courteous and professional service.
Pay: $27.97 per hour
Expected hours: 8.0 – 38.0 per week
Work Location: In person
