About the Role
- Full Time position (35 hours/week)
- Ongoing opportunity
- Office based in Waterloo (with travel between sites as required)
The One Door Customer Experience Representative is responsible for acting as the single point of contact across three Community Housing Providers (Link Wentworth, Birribee and City West Housing) as part of the Waterloo South Renewal project.
This role is critical in delivering consistent, customer‑focused service, ensuring tenants receive clear information, timely support, and access to appropriate services. You will play a key role in coordinating communication between stakeholders, supporting vulnerable customers, and promoting positive tenant outcomes throughout the redevelopment process.
Key areas of responsibility include:
- Acting as the primary contact point for tenant enquiries across multiple providers
- Delivering responsive, trauma‑informed and culturally appropriate customer service
- Coordinating with internal teams and external partners to ensure consistent service delivery
- Identifying tenants with complex needs and connecting them with appropriate support services
- Supporting the development and delivery of clear, accessible communications and project updates
- Maintaining accurate records, stakeholder registers, and documentation
- Assisting with contract compliance activities, reporting, and administration tasks
- Supporting community programs and initiatives to enhance tenant wellbeing and social cohesion
Who we are looking for:
The ideal candidate will have:
- Demonstrated experience working in community housing, social services, or a customer‑facing role supporting diverse communities
- Proven ability to coordinate across multiple stakeholders and build strong working relationships
- Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences
- Ability to manage competing priorities, meet deadlines, and maintain high levels of accuracy
You will also be:
- Customer‑focused with a strong commitment to service excellence
- Empathetic and skilled in trauma‑informed and culturally responsive practice
- A collaborative team player who can work across organisational boundaries
- Highly organised with strong attention to detail
- Proactive, adaptable, and solutions‑focused
You will also need:
- A commitment to social and affordable housing and social inclusion
- Willingness to undergo a National Police Check to Link Wentworth’s satisfaction
- Willingness to obtain/maintain an NDIS Worker Screening Check
- Willingness to work from the office as required and travel between sites
How to Apply
If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.
Contact
To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at [email protected] or phone (02) 9159 7569
Who are we and why should you join us?
Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.
Link Wentworth offers staff:
- A strong culture of collaborative teamwork, individual empowerment, and customer‑centred service delivery
- The opportunity to work on a high‑profile community renewal project
- Attractive leave options including ability to purchase additional leave
- A competitive salary with not‑for‑profit salary packaging benefits
- Meaningful work that positively impacts tenants and communities every day
+ Much, much more!!!
