Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
As a Platform Manager, Managed Services, you will be responsible for the ongoing management and operation of a critical managed services platform that provides mission-critical payment services to a portfolio of major clients.
Key responsibilities include:
Planning, managing, and overseeing activities to ensure the platform remains compliant with all relevant regulatory, operational, and contractual requirements while delivering new capabilities through major software releases and ad hoc change initiatives.
Managing project initiation activities, including identifying client requirements, contractual obligations, business objectives, stakeholders, and access to existing information and systems.
Collaborating with Product Development, Sales, Client Relationship Management, Technology Solutions, Service Delivery, and other cross-functional teams to support the effective operation and evolution of the platform.
Supporting the recruitment, development, coaching, and performance management of Project Managers and Business Analysts to ensure successful delivery outcomes.
Managing delivery risks, issues, dependencies, and project progress to ensure scope, schedule, quality, and business objectives are achieved while proactively addressing potential challenges.
Managing third-party vendors and subcontractors, including integration activities, deliverables, performance monitoring, and contractual obligations.
Success in this senior leadership role will require extensive experience in Project Management, Programme Management, and/or Release Management, ideally within a managed services and payments environment.
Strong knowledge of merchant acquiring, payment switching, and clearing, ideally with experience in Connex and related payment processing solutions.
Comprehensive knowledge of project management methodologies, standards, processes, and governance frameworks.
Experience managing projects across a variety of delivery methodologies and lifecycles, including Agile, Waterfall, traditional phased delivery, rapid delivery, and conversion programmes.
Knowledge of industry standards relevant to card payments, including AS2805, ISO8583, and related standards.
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
Flexible, hybrid working conditions
Genuine opportunities to learn and grow with a Fortune 500 global Fintech
Competitive salary and benefits including medical and personal insurances and employee share scheme
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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