The Global Account Manager (Sydney) owns and grows Gresham’s largest and most strategic relationships across the Prime EDM and Opus EDM client base in the region, acting as the primary commercial point of contact for 18 enterprise accounts spanning banks, investment managers and corporates.
This role directly protects and expands Gresham’s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor — working hand in hand with Product, Professional Services and Customer Success to do it.
Key Responsibilities
- Own the end-to-end commercial relationship for an 18-account portfolio spanning Prime EDM and Opus EDM clients, acting as the trusted senior point of contact for renewals, expansion and escalation.
- Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
- Lead commercial negotiations and manage the renewal cycle for the full portfolio, protecting and growing recurring revenue and minimising churn risk.
- Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
- Act as the client’s internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
- Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.
Essential Skills & Experience
- Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
- Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
- Demonstrated ability to grow and retain a multi-account portfolio, including managing renewals, negotiations and expansion opportunities.
- Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
- Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.
Desirable Skills
- Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
- Familiarity with Prime EDM or Opus EDM, or comparable enterprise data management products.
- Experience operating in a APAC regional coverage model, working with clients and colleagues across multiple time zones.
- CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.
Equal Opportunities Statement
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.
We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.
