At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing Full-Time
- Location Eveleigh with flexible working arrangements available across NSW Department of Education offices.
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months
- Competitive remuneration ranging from $154,231 to $178,369 plus super & annual leave loading.
If you're an experienced IT Service Transition or Release Management professional who enjoys making complex technology changes run smoothly, we'd like to hear from you.
The NSW Department of Education operates one of Australia's largest and most diverse technology environments, supporting more than 2,200 schools and hundreds of thousands of users across the state. We're looking for someone who enjoys working in a fast-paced environment, can bring structure to complexity, and takes pride in getting technology safely and successfully into production.
This is a hands-on role where you'll work closely with project teams, operational teams and technology leaders to improve how we transition new and changed services into production. You'll have the opportunity to help mature our Service Transition capability while remaining close to delivery and making a tangible difference every day.
What you’ll do
- Provide end-to-end governance for all service transitions into production, ensuring consistency, compliance, and risk mitigation.
- Oversee transition planning and execution for new/changed/retired services introduced securely and effectively.
- Manage release transition planning, scheduling, and assurance by evaluating risks across availability, performance, security, and compliance and ensuring appropriate controls are in place.
- Define transition scope, requirements, and acceptance criteria to guarantee services are operable, supportable, and scalable, aligned to business and operational needs.
- Drive stakeholder engagement and communication across IT teams, vendors, developers, and operational partners—aligning expectations and decisions.
- Advise on transition readiness and change impacts to enable informed decisions and value realization.
- Continuously improve transition and change processes, keeping them current and aligned to enterprise service management standards.
- Coordinate delivery across distributed teams, ensuring consistent practices and outcomes.
- Develop contingency transitional arrangements when impacts are uncertain.
- Handle complex and challenging situations by maintaining stakeholder alignment and ensuring the sustainability of service provision through timely resolution.
For further information please click here to view the role description
About you
You're someone who enjoys getting things done.
You like working in environments where priorities change, there's always something happening, and no two days are the same. You know how to keep people moving, ask the right questions and bring structure to complex delivery without creating unnecessary bureaucracy.
You'll be collaborative, organised and pragmatic, with the confidence to work across technical teams, project managers, operational support teams and vendors to deliver successful outcomes.
You'll also bring:
- Experience in IT Service Transition, Release Management, Operational Readiness or a similar role within a complex technology environment.
- Experience with project delivery methodologies including PRINCE2, Agile or Lean.
- The ability to identify and manage operational risks and develop practical transition plans in changing environments.
- Strong stakeholder engagement and communication skills, with the ability to influence outcomes across multiple teams.
- Experience ensuring technology services are operationally ready, supportable and sustainable before they go live.
- Demonstrated capability to handle complex, time-sensitive challenges and ensure sustainable service provision through resolution and follow-through Competence in risk assessment across availability, performance, security, and compliance
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Tertiary qualifications in Information Technology, Computer Science, or a related discipline, and/or equivalent industry experience.
- Hold a current ITIL 4 Managing Professional (MP) or ITIL 4 Practice Manager (PIC) certification (or equivalent senior ITIL v3 certification with a commitment to transition to ITIL 4.
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date: Monday 10 August 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
